At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive profitability in the automotive sector.
- Company: Join a leading automotive retailer focused on customer-centric growth.
- Benefits: Enjoy 33 days annual leave, birthday off, and training opportunities.
- Other info: Great career growth potential and a supportive work culture.
- Why this job: Shape aftersales performance and make a real impact in a fast-paced environment.
- Qualifications: Experience in team leadership and a passion for exceptional customer service.
The predicted salary is between 33750 - 41250 £ per year.
Experteer Overview In this Aftersales Manager role, you will lead the workshop, service advisers and parts department to drive efficiency, profitability and high customer satisfaction.
You will ensure warranty and repair work meets standards while managing budgets, pricing and health and safety adherence.
Your leadership will push the team to exceed targets and deliver exceptional service in a fast-paced, target-driven environment.
This is a chance to shape aftersales performance within a large automotive retailer and contribute to a customer-centric growth strategy.
Pay / Benefits
Responsibilities
- Oversee workshop, service advisors and parts department to drive efficiency and profitability
- Ensure warranty and repair work complies with manufacturer and company standards
- Manage accounts, budgets and costs for the department
- Regularly review and update pricing policies and ensure compliance with legislation
- Lead the team with clear targets and KPIs, driving achievement
- Maintain safe working environment and compliance with health and safety regulations
- Enhance customer service levels to achieve high CSI scores
- and environment and compliance with health and safety regulations
- Key requirements
- 33 days annual leave
- Birthday day off
- Salary Sacrifice scheme for car
- Volunteer day
- Family leave policies
- Training and career growth opportunities
- Tasks
- Experience in a target-driven environment with team leadership
- Proven background running a workshop or parts department
- Passion for exceptional customer service and customer retention
- Strong business acumen
- Solid knowledge of consumer/vehicle legislation
- Key requirements
- #J-18808-Ljbffr
Aftersales Manager employer: Pendragon Plc
As an Aftersales Manager at our large automotive retailer, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With 33 days of annual leave, a birthday day off, and a salary sacrifice scheme for cars, we offer a range of benefits that enhance work-life balance while fostering a customer-centric approach to service excellence. Join us to lead a dedicated team in a fast-paced environment where your leadership will directly impact customer satisfaction and business success.
