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- Tasks: Manage customer enquiries and provide a warm introduction to our brand.
- Company: Join Stratstone Jaguar Land Rover, a game-changing retailer in the automotive industry.
- Benefits: Enjoy a £30,000 salary, £2,000 bonus, 31 days holiday, and exclusive discounts.
- Why this job: Thrive in a fast-paced environment while building genuine relationships with customers.
- Qualifications: Previous customer experience and strong communication skills are essential.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Basic Salary of £30,000 with £2,000 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.
Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career? As a Customer Experience Advisor, you'll play a key part within one of our game-changing retailers, working with one of the best brands in the business and supported by our experienced leaders. You can learn, develop and further your career, no matter your background. You'll be set up and supported with the resources, tools and experience you need to be at your best and bring out the best in others. Hard work and commitment go a long way here. If you have the attitude and drive, the doors are open.
Responsibilities
- Managing the influx of new and prospective enquiries received through calls and all digital channels.
- Providing customers with a warm introduction to our brand while collecting essential information about their needs and ensuring the enquiry is seamlessly transitioned to one of our seasoned Sales Executives.
If you're looking for a role that's a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you'll feel right at home:
Opportunities
- Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Championing the enquiry process, supporting our Sales Executives with more niche or specific customer questions and requirements, ensuring each interaction is tailored to individual needs and preferences.
- Collaborating with the Digital Expert / Marketing team to provide content for a variety of Social Media streams.
- Providing in-depth insights to our associates about products and technological updates.
- Securely maintaining accurate enquiry information and providing ad-hoc administrative support to our dealership.
Qualifications
- Equipped with previous customer experience, preferably within the automotive or retail industry.
- A collaborative team player, who is open to new ideas and appreciates the difference that each person makes.
- Confident communicator who can engage, build authentic relationships and establish strong rapport with our customers.
- Proficient in utilising computer systems with full knowledge of Microsoft packages.
- Passionate for our industry, the people who work in it and the people we serve.
Customer Experience Advisor in London employer: Pendragon Group
Contact Detail:
Pendragon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Stratstone Jaguar Land Rover, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to engage with customers confidently. Role-play with a friend or family member to get comfortable with different scenarios and questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Stratstone.
We think you need these skills to ace Customer Experience Advisor in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you genuinely care about the brand and the customers we serve.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We love seeing how your skills align with what we're looking for in a Customer Experience Advisor.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to know who you are beyond your qualifications. Share your story and what drives you to apply for this role.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Pendragon Group
✨Know the Brand Inside Out
Before your interview, make sure you research Stratstone and the Jaguar Land Rover brand thoroughly. Understand their values, products, and what sets them apart in the automotive industry. This knowledge will help you demonstrate your genuine passion for the brand during the interview.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your previous roles where you've excelled in customer service. Highlight situations where you’ve gone above and beyond to meet customer needs, as this aligns perfectly with the responsibilities of a Customer Experience Advisor.
✨Practice Your Communication Style
As a Customer Experience Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with engaging and building rapport.
✨Be Ready to Collaborate
Since the role involves working closely with Sales Executives and the Digital Marketing team, be prepared to discuss how you work in a team setting. Share examples of how you’ve successfully collaborated in the past and how you can contribute to a positive team dynamic at Stratstone.