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For Companies At a Glance
- Tasks: Welcome customers and handle inquiries with a friendly, professional approach.
- Company: Pendragon is transforming automotive retail through collaboration and innovation.
- Benefits: Enjoy a salary of £23,873, bonuses, pension, 23 days holiday, and exclusive discounts.
- Why this job: Join a dynamic team focused on customer care and personal growth in a fast-paced environment.
- Qualifications: Experience in administration and customer service, plus great organisational and communication skills.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 23873 - 25873 £ per year.
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A basic salary of £23,873 with a bonus of £1,000, pension, critical illness pays, life assurance, 23 days holiday (pro rata\’d), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Are you a real people person, passionate about putting the customer first?
As a Receptionist with us, you’ll take the time to talk to people, build a genuine rapport and ensure a smooth and efficient introduction to the sales team.
You’ll be effortless and genuine when talking to our customers, putting their needs at the heart of absolutely everything you do. You’ll focus on delivering industry leading standards of customer care and satisfaction at all times.
What does the role of Receptionist involve?
- Handling telephone inquiries with professionalism establishing their needs to ensure they are directed to the correct department/team member first time
- Welcoming customers to the dealership making sure that they are assisted in a caring and pleasant manor
- Maintaining customer facing areas, updating and maintaining the dealership diary and other general administrative duties
What do you need to succeed as a Receptionist?
- Administrative and customer service experience
- Fantastic organisation skills
- Good telephone manner
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.
Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.
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Host employer: Pendragon Group
Contact Detail:
Pendragon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Showcase your people skills! When you meet potential employers or network with industry professionals, make sure to highlight your ability to connect with customers and build rapport. Share specific examples of how you've successfully engaged with clients in the past.
✨Tip Number 2
Familiarise yourself with the automotive industry. Understanding the basics of car sales and customer service within this sector can give you an edge. Research Pendragon and their values to align your approach with their customer-first philosophy.
✨Tip Number 3
Practice your telephone etiquette. Since handling inquiries over the phone is a key part of the role, consider rehearsing common scenarios with friends or family. This will help you sound professional and confident during any phone interviews.
✨Tip Number 4
Demonstrate your organisational skills. In conversations with recruiters or during interviews, mention any tools or methods you use to stay organised. This could include managing schedules, maintaining records, or prioritising tasks effectively.
We think you need these skills to ace Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Pendragon is looking for in a Receptionist. Highlight key responsibilities and required skills, such as customer service experience and organisational skills.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service and administration. Use specific examples that demonstrate your ability to handle inquiries professionally and maintain a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your people skills. Mention how you can contribute to creating a positive experience for customers at Pendragon.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Pendragon Group
✨Show Your People Skills
As a Host, your ability to connect with people is crucial. During the interview, demonstrate your interpersonal skills by engaging with the interviewer warmly and genuinely. Share examples of how you've built rapport with customers in previous roles.
✨Highlight Your Organisational Skills
The role requires fantastic organisation skills. Be prepared to discuss how you manage tasks and prioritise effectively. You might want to mention specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Practice Your Telephone Etiquette
Since handling telephone inquiries is part of the job, practice your telephone manner before the interview. You could even role-play common scenarios with a friend to ensure you sound professional and approachable when discussing customer needs.
✨Demonstrate Your Customer-Centric Approach
Make sure to convey your passion for customer service. Prepare anecdotes that showcase how you've put customers first in past experiences. This will align well with the company's focus on delivering industry-leading standards of customer care.
