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- Tasks: Assist customers with digital enquiries and manage bookings for services and repairs.
- Company: Pendragon is a leading automotive retailer focused on transforming the industry.
- Benefits: Enjoy a competitive salary, pension, life assurance, 23 days holiday, and exclusive discounts.
- Why this job: Join a collaborative team in a fast-paced environment that values your growth and customer service excellence.
- Qualifications: Strong communication skills, enthusiasm for customer service, and familiarity with data protection regulations.
- Other info: This hybrid role requires office attendance on Tuesdays and Wednesdays.
The predicted salary is between 19800 - 23800 £ per year.
This is a Hybrid role with the expectation to work from our Head Office every Tuesday & Wednesday.
£23,872 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.
Reporting into the Digital Engagement Leader, the Digital Customer Advisor will be responsible for actioning digital enquiries and aftersales bookings from our new and existing stakeholders.
You’ll have the opportunity to be involved with:
- Working several online portals to generate bookings for customers who are due for a service, MOT or require a repair on their vehicle, using our systems and amending customer bookings via the system.
- Responsible for delivering a flawless digital service to our customers, through written communication.
- Responsible for ensuring Live chats and SLA’s are answered and made in a timely manner.
- Accountable for your own targets, and ensuring processes are followed to deliver excellence to our customers whilst working towards KPI’s.
Do you have what it takes to be a Pendragon Associate? We’re looking for someone who has:
- Great communication and literacy skills.
- A passion and desire to deliver excellence in customer service.
- Enthusiasm and be action orientated.
- Confidence to work across a range of systems and tools efficiently and effectively (MS Office & Dealer Management System – DMS).
- Confident, clear, and polite manner.
- Understanding of Data Protection & GDPR legislation.
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.
Embrace the Gift of Movement: We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.
Digital Customer Advisor employer: Pendragon Group
Contact Detail:
Pendragon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Pendragon. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in written form. Since the role involves delivering a flawless digital service through written communication, being articulate and clear in your responses will set you apart from other candidates.
✨Tip Number 3
Get comfortable with using various digital tools and systems, particularly MS Office and Dealer Management Systems (DMS). Familiarity with these tools will not only boost your confidence but also show that you can hit the ground running.
✨Tip Number 4
Demonstrate your understanding of customer service excellence. Prepare examples from your past experiences where you went above and beyond for customers, as this will highlight your passion for delivering exceptional service in line with Pendragon's values.
We think you need these skills to ace Digital Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and literacy skills, as well as any experience in customer service. Use specific examples that demonstrate your ability to deliver excellence and work with various systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for customer service and how you can contribute to delivering a flawless digital service. Be sure to align your values with those of Pendragon.
Showcase Relevant Experience: If you have experience with online portals or managing bookings, be sure to include this in your application. Highlight any familiarity with MS Office and Dealer Management Systems, as these are crucial for the role.
Understand Data Protection: Familiarise yourself with Data Protection and GDPR legislation, as this is important for the role. You might want to mention your understanding of these regulations in your application to show you are well-prepared.
How to prepare for a job interview at Pendragon Group
✨Showcase Your Communication Skills
As a Digital Customer Advisor, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from past experiences where you successfully handled customer inquiries or resolved issues.
✨Familiarise Yourself with Digital Tools
Since the role involves working with various online portals and systems, make sure you are comfortable discussing your experience with digital tools. Brush up on any relevant software, especially MS Office and Dealer Management Systems, and be ready to explain how you've used them in previous roles.
✨Understand Customer Service Excellence
The company values delivering exceptional customer service. Prepare to discuss what excellent customer service means to you and provide examples of how you've gone above and beyond for customers in the past. This will show your passion for the role and commitment to customer satisfaction.
✨Know Your KPIs
Being accountable for targets is part of the job. Familiarise yourself with common Key Performance Indicators (KPIs) in customer service roles. Be ready to discuss how you have met or exceeded targets in previous positions, as this will demonstrate your results-driven mindset.
