Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage calls, and recommend services while ensuring satisfaction.
- Company: Join Stratstone, a game-changer in the automotive industry with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonuses, 31 days holiday, and exclusive discounts.
- Why this job: Be part of a fast-paced team that values your individuality and growth.
- Qualifications: Customer-facing experience preferred; strong communication and computer skills required.
- Other info: Work permit may be needed for non-passport holders; apply via the 'Apply now' button.
The predicted salary is between 21500 - 30000 £ per year.
A basic salary of £26,858 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.
Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career? At Stratstone, our Contact Centre Executives are the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services.
You’ll conduct outbound calls for service, MOT, vehicle maintenance and other aftersales-related bookings whilst building strong relationships with our customers ensuring that their satisfaction is at the heart of everything you do.
If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:
- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability.
- Building authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention.
- Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Proactively conducting follow-up calls related to divisional marketing campaigns.
- Ensuring systems stay up to date in accordance with database protocols and guidelines.
Do you have what it takes to be a Stratstone Associate? We’re looking for someone who is:
- Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry.
- A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers.
- Proficient in utilising computer systems with full knowledge of Microsoft packages; database experience is desirable.
- Able to adhere to all company and manufacturer policies and protocols.
- Passionate for our industry, the people who work in it and the people we serve.
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.
Embrace the Gift of Movement: We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Contact Centre Executive employer: Pendragon Group
Contact Detail:
Pendragon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific products and services offered by Stratstone. This knowledge will not only help you during the interview but also demonstrate your genuine passion for the brand.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. Focus on building rapport and handling customer queries effectively, as these are key aspects of the Contact Centre Executive role.
✨Tip Number 3
Research common customer service challenges in the automotive sector and think about how you would address them. Being prepared with solutions will show your proactive approach and readiness to tackle real-world situations.
✨Tip Number 4
Network with current or former employees of Stratstone through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Contact Centre Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contact Centre Executive at Stratstone. Familiarise yourself with their customer service expectations and the importance of building relationships.
Tailor Your CV: Highlight your previous customer-facing experience, especially if it relates to the automotive industry. Emphasise your communication skills and any relevant database or Microsoft package knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to exceptional customer service. Mention specific examples of how you've built strong relationships in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pendragon Group
✨Know the Company and Its Culture
Before your interview, take some time to research Stratstone and understand its values and culture. Familiarise yourself with their commitment to customer service and how they empower their employees. This will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Contact Centre Executive, your ability to connect with customers is crucial. Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you build rapport with clients.
✨Demonstrate Product Knowledge
Make sure you have a good understanding of the automotive industry and the products and services offered by Stratstone. Being knowledgeable will not only impress your interviewers but also show your genuine passion for the role and the brand.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. You might be asked to handle a mock customer call. Practice responding to common customer queries and complaints, focusing on maintaining a positive attitude and providing solutions.
