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For Companies At a Glance
- Tasks: Provide top-notch technical support and guidance to customers, ensuring their success with our products.
- Company: Join Pendo, a fast-growing startup focused on improving software experiences.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and shaping the future of our products.
- Qualifications: Experience in customer support and knowledge of JavaScript, HTML, or mobile development.
- Other info: Dynamic and fun work environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location(s): Sheffield UK or London UK Office
Technical Support Engineers (TSE) make up a small talented and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.
Responsibilities
- Answer customer questions through our support queue
- Be the voice of the customer to the Product and Engineering organizations
- Debug customer issues, create reproducible test cases for developers and validate fixes and workarounds
- Take ownership of pushing cases to resolution including working with developers
- Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
Minimum Qualifications
- 2 years of professional experience working in a customer-facing role
- 2 years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- Applied coding knowledge - Front End or API
- Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Preferred Qualifications
- Highly empathetic and passionate about helping others at a moment's notice
- Reliable and active team member
- Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic and fun.
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request. All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.
Our salary ranges are based on paying competitively for our size and industry and are one part of many compensation benefits and other reward opportunities we provide. Individual pay rate decisions including offers made within and over the expected salary range are based on a number of factors including qualifications for the role, experience level, skillset and balancing internal equity relative to peers at the company.
Technical Support Engineer employer: Pendo
Contact Detail:
Pendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you'd handle tricky customer questions or technical issues, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key traits for a Technical Support Engineer.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and helping customers shine through. We love seeing candidates who are genuinely excited about the role and our mission at Pendo!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer-facing roles and technical skills. We want to see how your background aligns with what we do at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, as this will help us quickly understand your fit for the Technical Support Engineer role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that it reaches us promptly and you’ll have access to all the latest updates on your application status!
How to prepare for a job interview at Pendo
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript, HTML, and CSS skills before the interview. Be ready to discuss your experience with these technologies and how you've used them in customer-facing roles. It’s all about showing that you can translate technical concepts into solutions for customers.
✨Showcase Your Empathy
As a Technical Support Engineer, empathy is key. Prepare examples of how you've helped customers in the past, especially in tricky situations. Highlight your ability to listen and respond to their needs promptly, as this will resonate well with the interviewers.
✨Be Ready to Debug
Expect to be asked about your problem-solving skills. Think of specific instances where you’ve debugged issues or created reproducible test cases. This will demonstrate your analytical thinking and your commitment to pushing cases to resolution.
✨Contribute to Knowledge Sharing
Pendo values knowledge documentation, so come prepared to discuss any internal or customer-facing documentation you've created. Share your thoughts on how you can contribute to this aspect at Pendo, as it shows your proactive approach and willingness to help others learn.
