Site Reliability Engineer (SRE) Sheffield, UK
Site Reliability Engineer (SRE) Sheffield, UK

Site Reliability Engineer (SRE) Sheffield, UK

Sheffield Full-Time 43000 - 46000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our SRE team to maintain and optimise cloud infrastructure for product initiatives.
  • Company: Pendo is a fast-growing startup focused on improving software experiences.
  • Benefits: Enjoy a competitive salary, hybrid work options, and a dynamic company culture.
  • Why this job: Make a real impact while working with cutting-edge technologies in a fun environment.
  • Qualifications: Bachelor's degree in Computer Science and 5 years of technical experience required.
  • Other info: We value diversity and provide accommodations for applicants with disabilities.

The predicted salary is between 43000 - 46000 £ per year.

The Site Reliability Engineering (SRE) team at Pendo is responsible for provisioning and maintaining cloud infrastructure from development through production for all product initiatives, and working with developers and product managers to ensure that our products are not only reliable and performant, but also cost-efficient. Our platform is built on Google Kubernetes Engine (GKE) and utilizes several other Google technologies such as Memorystore, Cloud Datastore, PubSub, Cloud Functions, BigQuery, and Vertex AI, as well as services from other vendors such as Amazon SES.

In the development process, SREs provide developers with stable and performant CI and release pipelines and development environments to facilitate frequent delivery of new product features. In production, SREs perform Tier 1 on-call and incident management functions, supporting a high-throughput platform which processes more than 15 billion events per day. To ensure the reliability of this environment for our customers, SREs work closely with developers and product managers to understand service level objectives, think through failures scenarios, and design systems which balance cost with reliability objectives. Additionally, SREs collaborate with the Information Security team to ensure that cloud infrastructure is properly secured, and that sufficient controls are in place to meet our compliance goals with respect to industry standards such as SOC 2.

Role Responsibilities

  • Write high-quality infrastructure-as-code that automates the provisioning, deployment, scaling, and monitoring of Pendo’s infrastructure to ensure that it is reliable and performant
  • Write maintainable code for product functionality with a primary emphasis on operations, scale, resiliency, and monitoring
  • Work with other engineers to ensure that new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs
  • Debug production issues, learn to mitigate them quickly, and find ways to prevent them
  • Maintain runbooks for manual tasks and replace those runbooks with automation whenever possible
  • Proactively track our capacity, quotas, and other performance limits to plan for growth
  • Participate in a 24×7 on-call rotation to handle product availability issues as well as urgent customer support escalations

Minimum Qualifications

  • Bachelor\’s Degree in Computer Science or related technical field
  • Minimum of five (5) years of professional technical experience
  • Experience working with cloud infrastructure using tools such as Ansible or Terraform
  • Strong programming skills in a language such as Go or Python, and a willingness to learn new languages as needed
  • Ability to think and talk about systems in terms of possible failure modes, bottlenecks, etc.
  • Good number sense for discussing performance analysis, cost analysis, and operational metrics

Preferred Qualifications

  • Minimum of five (5) years experience as a Site Reliability Engineer, or DevOps Engineer
  • Experience designing, analyzing, and troubleshooting distributed systems
  • Experience maintaining Kubernetes clusters in a production environment

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers — a simple way to understand and attack what truly drives product success. Our mission is to improve society\’s experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\’s future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in Sheffield, UK is £50,000 – £55,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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Site Reliability Engineer (SRE) Sheffield, UK employer: Pendo

Pendo is an exceptional employer that fosters a passionate and dynamic work culture, offering Site Reliability Engineers the opportunity to work with cutting-edge technologies in a collaborative environment. With a strong emphasis on employee growth, competitive compensation, and a commitment to diversity and inclusion, Pendo ensures that every team member can thrive while making a meaningful impact on the future of software. Located in Sheffield, UK, employees enjoy a hybrid work model that promotes work-life balance and flexibility.
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Contact Detail:

Pendo Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Site Reliability Engineer (SRE) Sheffield, UK

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Google Kubernetes Engine (GKE) and tools like Ansible or Terraform. Having hands-on experience or projects showcasing your skills with these technologies can set you apart.

✨Tip Number 2

Engage with the SRE community online, whether through forums, social media, or local meetups. Networking with professionals in the field can provide insights into the role and may even lead to referrals.

✨Tip Number 3

Prepare to discuss your experience with incident management and debugging production issues. Be ready to share specific examples of how you've handled challenges in previous roles, as this is crucial for an SRE position.

✨Tip Number 4

Show your understanding of service level objectives (SLOs) and service level indicators (SLIs). Being able to articulate how you would approach designing systems that balance cost and reliability will demonstrate your fit for the role.

We think you need these skills to ace Site Reliability Engineer (SRE) Sheffield, UK

Cloud Infrastructure Management
Kubernetes Administration
Infrastructure as Code (IaC)
Ansible
Terraform
Programming in Go or Python
CI/CD Pipeline Development
Incident Management
Performance Analysis
Cost Analysis
Monitoring and Observability
Distributed Systems Design
Debugging Skills
Capacity Planning
Collaboration with Development Teams

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in Site Reliability Engineering, cloud infrastructure, and programming languages like Go or Python. Emphasise any experience with Kubernetes and automation tools such as Ansible or Terraform.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for reliability engineering and your understanding of the role's responsibilities. Mention specific projects where you've successfully implemented infrastructure-as-code or improved system performance.

Showcase Problem-Solving Skills: In your application, provide examples of how you've debugged production issues or designed systems to prevent failures. Highlight your ability to think critically about performance analysis and operational metrics.

Highlight Team Collaboration: Since the role involves working closely with developers and product managers, include examples of successful collaborations in your application. Discuss how you’ve contributed to team projects and ensured service level objectives were met.

How to prepare for a job interview at Pendo

✨Understand the Tech Stack

Familiarise yourself with the technologies mentioned in the job description, such as Google Kubernetes Engine, Terraform, and programming languages like Go or Python. Being able to discuss these tools confidently will show your technical competence.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills in real-world scenarios. Be ready to discuss how you would handle system failures, performance bottlenecks, or incident management situations, as these are crucial for an SRE role.

✨Showcase Your Collaboration Skills

Since the role involves working closely with developers and product managers, be prepared to share examples of how you've successfully collaborated in past projects. Highlight your ability to communicate effectively across teams.

✨Demonstrate a Proactive Mindset

Discuss how you track capacity and performance limits proactively. Share any experiences where you implemented automation to replace manual tasks, as this aligns with the responsibilities of the role.

Site Reliability Engineer (SRE) Sheffield, UK
Pendo

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  • Site Reliability Engineer (SRE) Sheffield, UK

    Sheffield
    Full-Time
    43000 - 46000 £ / year (est.)

    Application deadline: 2027-08-01

  • P

    Pendo

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