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For Companies At a Glance
- Tasks: Manage customer relationships and provide strategic guidance on Pendo's products.
- Company: Join Pendo, a fast-growing startup revolutionising software experiences since 2013.
- Benefits: Enjoy competitive salary, hybrid work options, and a vibrant company culture.
- Why this job: Make a real impact while working with diverse technologies and clients in a fun environment.
- Qualifications: 2+ years in tech consulting or support; strong customer relationship skills required.
- Other info: Pendo values diversity and offers accommodations for applicants with disabilities.
The predicted salary is between 42000 - 54000 £ per year.
Team Description
Pendo\’s Technical Account Managers play a crucial role by providing proactive, strategic, and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization. Technical Account Managers connect business goals to the solutions in the Pendo platform. They collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives. Partnering with the Technical Account Managers ensures the execution of current and future business outcomes to accelerate return on investment and expansion.
Pendo TAMs work on all products and Partner with CSMs, AD, and others to make the customer successful.
Role Responsibilities
Own a book of business who have purchased TAM Service
- Learn all Pendo Products
- Create strong customer relationships at all levels
- Create strong internal relationships
- Consult on the Pendo product to deliver customer outcomes
- Impact ROI for assigned customers
- Showcase the value of Pendo
- You will be an internal advocate
Qualifications
- 2+ years of technology implementation, technical consulting or dedicated technical support
- 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
- Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
Preferred Qualifications
- Bachelor’s degree or equivalent work experience
- Basic CSS, HTML, or similar web technologies
- Sales Engineering experience a plus
- Technical writing experience a plus
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers — a simple way to understand and attack what truly drives product success. Our mission is to improve society\’s experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\’s future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected base salary range for this role in the following location is:
London – £42,000 – £54,000
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
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Senior Technical Account Manager employer: Pendo
Contact Detail:
Pendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager
✨Tip Number 1
Familiarise yourself with Pendo's products and services. Understanding the ins and outs of what Pendo offers will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Technical Account Managers at Pendo. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in driving success with new technologies will resonate well with the hiring team.
✨Tip Number 4
Showcase your technical skills, especially in CSS, HTML, or similar web technologies. Even if these aren't your primary focus, demonstrating your ability to understand technical concepts will set you apart from other candidates.
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Senior Technical Account Manager position. Tailor your application to highlight relevant experience in technology implementation and customer-facing roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of technology implementation or technical consulting experience, as well as your ability to manage customer relationships. Use specific examples to demonstrate how you've driven success with new technologies.
Showcase Your Skills: Mention any technical skills that are relevant to the role, such as knowledge of CSS, HTML, or sales engineering experience. If you have technical writing experience, be sure to include that as well, as it can set you apart from other candidates.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to Pendo's mission and values. Discuss how your experience aligns with their goal of improving society's experience with software and how you can contribute to their dynamic culture.
How to prepare for a job interview at Pendo
✨Understand Pendo's Products
Before the interview, make sure you have a solid understanding of all Pendo products. Familiarise yourself with their features and how they can benefit customers. This will help you demonstrate your ability to connect business goals to the solutions offered by Pendo.
✨Showcase Your Customer Relationship Skills
Be prepared to discuss your experience in managing customer relationships. Highlight specific examples where you've successfully developed strategies to drive success with new technologies. This will show that you can create strong customer relationships at all levels.
✨Demonstrate Technical Knowledge
Since the role requires technical expertise, brush up on your knowledge of CSS, HTML, and any relevant web technologies. Be ready to discuss how you've used these skills in previous roles, especially in a SaaS B2B environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you've had to consult on a product to deliver customer outcomes and be ready to explain your thought process and the impact of your actions.
