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For Companies At a Glance
- Tasks: Provide essential support to customers and troubleshoot frontend and API issues.
- Company: Leading software company in Greater London with a focus on customer success.
- Benefits: Full-time position with competitive salary and opportunities for growth.
- Why this job: Join a dynamic global team and make a real difference in customer experiences.
- Qualifications: At least two years in a customer-facing role with skills in JavaScript, HTML, and CSS.
- Other info: Be part of an innovative environment that values collaboration and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading software company in Greater London is seeking a Technical Support Engineer to provide vital support and guidance to customers. The ideal candidate will have at least two years of experience in a customer-facing role and proficient knowledge in JavaScript, HTML, and CSS.
This role involves:
- Answering customer queries
- Debugging issues
- Contributing to knowledge documentation
The position is full-time and part of a dynamic global team dedicated to customer success.
Technical Support Engineer: Frontend & API Specialist in London employer: Pendo
Contact Detail:
Pendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer: Frontend & API Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your JavaScript, HTML, and CSS projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd handle customer queries or debug issues. We want you to feel confident and ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our dynamic team.
We think you need these skills to ace Technical Support Engineer: Frontend & API Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and your skills in JavaScript, HTML, and CSS. We want to see how your background aligns with the Technical Support Engineer position, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing support and how your technical skills can help our customers. We love seeing personality, so let your enthusiasm for the role come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled customer queries or debugging issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic global team!
How to prepare for a job interview at Pendo
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript, HTML, and CSS skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Customer-Centric Mindset
Since this role is customer-facing, think of examples where you've provided exceptional support. Prepare to share stories that highlight your problem-solving skills and how you’ve gone the extra mile for customers.
✨Debugging Scenarios
Be prepared to tackle some debugging scenarios during the interview. Practise explaining your thought process clearly, as this will demonstrate your technical expertise and ability to communicate effectively with customers.
✨Contribute to Knowledge Sharing
Show your enthusiasm for contributing to knowledge documentation. Think about how you can help improve processes or create helpful resources for both customers and team members, and be ready to discuss these ideas.
