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- Tasks: Provide top-notch technical support and help customers succeed with our products.
- Company: Join Pendo, a fast-growing startup with a dynamic and fun culture.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers and shaping the future of software.
- Qualifications: Experience in customer support and knowledge of JavaScript, HTML, or mobile development.
- Other info: Be part of a passionate team that values diversity and continuous learning.
The predicted salary is between 28800 - 48000 £ per year.
Location: Sheffield UK or London UK Office
Overview: Technical Support Engineers (TSE) make up a small talented and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.
Responsibilities:
- Answer customer questions through our support queue
- Be the voice of the customer to the Product and Engineering organizations
- Debug customer issues, create reproducible test cases for developers and validate fixes and workarounds
- Take ownership of pushing cases to resolution including working with developers
- Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
Minimum Qualifications:
- 2 years of professional experience working in a customer-facing role
- 2 years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- Applied coding knowledge - Front End or API
- Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Preferred Qualifications:
- Highly empathetic and passionate about helping others at a moment's notice
- Reliable and active team member
- Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic and fun.
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request. All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.
Our salary ranges are based on paying competitively for our size and industry and are one part of many compensation benefits and other reward opportunities we provide. Individual pay rate decisions including offers made within and over the expected salary range are based on a number of factors including qualifications for the role, experience level, skillset and balancing internal equity relative to peers at the company.
Technical Support Engineer in London employer: Pendo
Contact Detail:
Pendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pendo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle tricky customer questions or technical issues. We want you to show off your problem-solving skills!
✨Tip Number 3
Show your passion for tech! During interviews, share your experiences with JavaScript, HTML, or CSS. Talk about projects you've worked on and how you’ve helped customers in the past. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pendo team.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming a Technical Support Engineer and helping our customers succeed.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer-facing roles and technical skills like JavaScript, HTML, and CSS. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pendo
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript, HTML, and CSS skills. Be ready to discuss how you've used these technologies in past roles, and think of specific examples where you solved customer issues using your coding knowledge.
✨Showcase Your Customer Focus
Prepare to share stories that highlight your empathy and dedication to helping customers. Think about times when you went above and beyond to resolve an issue or improve a customer's experience, as this aligns perfectly with the role's responsibilities.
✨Be Ready to Debug
Expect to be asked about your debugging process. Familiarise yourself with common issues in web and mobile features, and be prepared to walk through how you would create reproducible test cases for developers to validate fixes.
✨Contribute to Knowledge Sharing
Since the role involves creating documentation, think about how you've contributed to knowledge bases in the past. Be ready to discuss your approach to documenting solutions and sharing insights with both internal teams and customers.
