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For Companies At a Glance
- Tasks: Help customers by troubleshooting issues and providing solutions.
- Company: Fast-growing software company in the UK with a supportive team.
- Benefits: Competitive salary and a dynamic work environment.
- Why this job: Join a vibrant team and make a difference for customers every day.
- Qualifications: 2+ years in customer support and skills in JavaScript, HTML, and CSS.
- Other info: Great opportunity for growth in a tech-savvy environment.
The predicted salary is between 28800 - 43200 £ per year.
A fast-growing software company in the United Kingdom is seeking a Technical Support Engineer to join its team. In this role, you will respond to customer inquiries, debug issues, and document solutions.
Ideal candidates will have:
- 2+ years of experience in a customer-facing role
- Proficiency in JavaScript, HTML, and CSS
This opportunity offers a competitive salary and the chance to work in a dynamic and supportive environment.
Support Engineer — Frontend/API & Customer Advocate employer: Pendo.io
Contact Detail:
Pendo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer — Frontend/API & Customer Advocate
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role requires proficiency in JavaScript, HTML, and CSS, brush up on these languages. Consider building a small project or contributing to open-source to showcase your abilities.
✨Tip Number 3
Prepare for common support scenarios! Think about how you would handle customer inquiries or debug issues. Role-playing with a friend can help you articulate your thought process clearly during the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it there. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Support Engineer — Frontend/API & Customer Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and your skills in JavaScript, HTML, and CSS. We want to see how your background aligns with the Support Engineer position, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can advocate for our customers. We love seeing personality, so let your enthusiasm come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've debugged issues or resolved customer inquiries in the past. We’re looking for candidates who can think on their feet and provide solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, you’ll get to see all the cool stuff we do at StudySmarter!
How to prepare for a job interview at Pendo.io
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript, HTML, and CSS skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your experience in a customer-facing role. Think about times when you turned a negative situation into a positive one or went above and beyond for a customer.
✨Practice Problem-Solving Scenarios
Expect to be tested on your debugging skills during the interview. Prepare for hypothetical scenarios where you might need to troubleshoot an issue. Walk through your thought process clearly and logically to demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
