Sr. Technical Writer

Team Description

The Technical Writing team creates documentation and UI copy that educates everyone who uses Pendo (customers, employees, partners) on all features, functionality, and best practices. The team’s key responsibilities are to keep our Help Center and UI copy accurate and up to date.

Technical writers work closely with product managers, engineers, product marketers, and customer-facing teams to determine documentation needs and to align deliverables to release dates and functional goals. Organizationally, Technical Writing resides in the Design and Research team.

Responsibilities

The Senior Technical Writer at Pendo will:

• Write, edit, and publish end-user documentation in the Help Center in accordance with our writing standards.
• Write and revise UI copy for features and products as part of the product development cycle.
• Review customer feedback on documentation to identify and act on opportunities to make copy corrections, add detail, and reorganize information as needed.
• Collaborate with subject-matter experts, including product managers and engineers, to gather information, confirm accuracy, and prioritize documentation and UI copy requests.
• Cultivate a deep understanding of our products and services, and apply this knowledge to their work.
• Proactively update the information architecture for their product areas as their documentation set grows and changes (determine what to keep, update, move, etc).
• Show initiative by identifying and acting on opportunities to improve documentation, UI copy, and internal processes.
• Stay up to date on best practices and trends in the technical writing and UX writing industry to uplevel the expertise of the team.

Minimum Qualifications

• 2+ years of experience independently owning technical documentation and driving projects as a Senior+ level writer, ideally for two or more product areas.
• Ability to break down complex topics and large amounts of information into clear, concise, and useful help articles and UI copy.
• Strong project and time management skills, with particular strengths in being proactive, setting expectations, and executing on a plan.
• Strong interdepartmental communication and relationship-building skills.
• Thrives in a fast-paced environment; can quickly adapt to new processes and shifts in priorities.
• A portfolio of documentation and UI copy writing samples.

Preferred Qualifications

• Experience writing installation or integration content for web or mobile apps.
• Coding experience or certification(s).
• Fluency/comfort with all or any of the following: Jira, Zendesk, Confluence, Miro, and Figma.
• Experience creating and managing API or developer documentation.
• Experience using Pendo.
• BA/BS or higher in English, Communications, Journalism, Computer Science, or related fields.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in Sheffield, UK is £49,000 – £54,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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