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- Tasks: Provide top-notch IT support and enhance AI initiatives for a leading tech startup.
- Company: Join a dynamic tech startup in Sheffield with a focus on innovation.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Make a real difference in employee experiences while working with cutting-edge technology.
- Qualifications: 2-5 years in IT support and excellent communication skills required.
- Other info: Exciting environment with a strong emphasis on collaboration and career advancement.
The predicted salary is between 41000 - 46000 £ per year.
A leading tech startup is seeking an experienced IT Engineer in Sheffield. This role will primarily provide support for EMEA-based employees and contribute to advancing AI initiatives for IT.
Responsibilities include:
- Delivering high-quality service desk support
- Troubleshooting issues on macOS and Windows
- Advocating for measures that enhance employee experiences
Candidates should have 2 to 5 years in IT support, strong communication skills, and a customer-first approach. Competitive salary between £41,000 - £46,000.
IT Engineer: AI-Driven Service Desk (EMEA) in Sheffield employer: Pendo.io
Contact Detail:
Pendo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer: AI-Driven Service Desk (EMEA) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or attend industry events. A friendly chat can give us insights and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We want to showcase our ability to solve problems on macOS and Windows, so practice common scenarios that might come up.
✨Tip Number 3
Show off your customer-first approach! During interviews, share examples of how you've gone above and beyond for users in the past. This will highlight our commitment to enhancing employee experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Engineer: AI-Driven Service Desk (EMEA) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with macOS and Windows. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI initiatives and how you can enhance employee experiences. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can convey complex ideas simply and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pendo.io
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical expertise and problem-solving skills.
✨Showcase Your Customer-First Mindset
Prepare examples that highlight your commitment to providing excellent service desk support. Think about times when you went above and beyond for a user or improved their experience. This will demonstrate that you align with the company's values.
✨Familiarise Yourself with AI Initiatives
Since this role involves contributing to AI-driven projects, do some research on current trends in AI within IT support. Be ready to share your thoughts on how AI can enhance service desk operations and improve employee experiences.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Consider doing mock interviews with friends to refine your delivery and ensure clarity.
