Senior Professional Services Engagement Manager

The Professional Services team’s mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals that have a passion for delivering value for our customers, while sharing best practices along the way. Our goal is to exceed our customers’ expectations in every engagement.

Role Responsibilities

• Manage overall project lifecycle, including project schedule deliverables, timelines, and aligned outcomes.
• Build relationships and champions with the customer, manage key stakeholders, and develop risk management and mitigation strategies.
• Oversee value-based delivery methodology.
• Identify upselling and expansion opportunities.
• Lead and coordinate a cross-functional internal team (sales, engineering, product, customer success, and support) to ensure seamless execution of client-facing projects and deliverables.
• Guide customers in developing comprehensive Pendo programs, from strategic planning through scaled implementations.
• Coach the customer on what works best to drive adoption and maximize ROI.

Minimum Qualifications

• 5+ years Project Management and Consulting experience.
• Ability to manage multiple engagements and communicate progress clearly and consistently.
• Strong business acumen and the ability to understand a variety of business models.
• Leads multiple projects from end-to-end simultaneously, manages conflicting priorities, and delivers results.

Preferred Qualifications

• A deep passion for building better software and applications.
• Bachelor’s degree or equivalent work experience, MBA a plus.
• Ability to work efficiently in a fast-paced environment.
• Self-motivated with a high level of technical curiosity.

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected base salary range for this role in the following location is: Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.