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- Tasks: Provide top-notch technical support and help customers succeed with our products.
- Company: Join Pendo, a fast-growing startup focused on improving software experiences.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers and shaping the future of technology.
- Qualifications: 2+ years in customer support and experience with JavaScript, HTML, or CSS.
- Other info: Dynamic team environment with a focus on learning and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Location(s): Sheffield, UK or London, UK
Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.
Responsibilities
- Answer customer questions through our support queue
- Be the voice of the customer to the Product and Engineering organizations
- Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
- Take ownership of pushing cases to resolution, including working with developers
- Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
Minimum Qualifications
- 2+ years of professional experience working in a customer-facing role
- 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- Applied coding knowledge - Front End or API
- Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Preferred Qualifications
- Highly empathetic and passionate about helping others at a moment’s notice
- Reliable and active team member
- Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Technical Support Engineer in London employer: Pendo.io
Contact Detail:
Pendo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Pendo's mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on JavaScript, HTML, and CSS, and be ready to discuss how you've used these in real-world scenarios. We want to see your problem-solving skills in action!
✨Tip Number 3
Prepare for behavioural questions! Think about times when you've helped customers or resolved issues. We love hearing about your experiences and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our awesome team at Pendo.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for tech support shine through! We want to see how much you care about helping customers and solving their problems. Share a quick story or example that highlights your passion for customer service.
Tailor Your Skills: Make sure to highlight your experience with JavaScript, HTML, CSS, or mobile development in your application. We’re looking for those specific skills, so don’t be shy about showcasing your technical prowess and how it relates to the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Technical Support Engineer position. Remember, we want to understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Pendo.io
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript, HTML, and CSS skills before the interview. Be ready to discuss how you've used these technologies in past roles, and think of specific examples where you solved customer issues using your coding knowledge.
✨Showcase Your Customer Focus
Since the role is all about providing top-notch support, prepare to share stories that highlight your empathy and problem-solving skills. Think about times when you turned a frustrated customer into a satisfied one and how you achieved that.
✨Prepare for Technical Questions
Expect some technical questions or scenarios during the interview. Practice explaining complex technical concepts in simple terms, as you'll need to translate these for customers who may not have a tech background.
✨Demonstrate Team Spirit
Pendo values collaboration, so be ready to discuss how you've worked effectively in teams. Share examples of how you’ve contributed to team success and how you handle feedback from colleagues and customers alike.
