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For Companies At a Glance
- Tasks: Respond to customer inquiries, debug issues, and document solutions.
- Company: Fast-growing software company in the UK with a supportive team.
- Benefits: Competitive salary and dynamic work environment.
- Why this job: Join a vibrant team and make a difference in customer support.
- Qualifications: 2+ years in a customer-facing role and skills in JavaScript, HTML, and CSS.
- Other info: Great opportunity for growth in a tech-savvy environment.
The predicted salary is between 28800 - 48000 £ per year.
A fast-growing software company in the United Kingdom is seeking a Technical Support Engineer to join its team.
Responsibilities
- Respond to customer inquiries
- Debug issues
- Document solutions
Qualifications
- 2+ years of experience in a customer-facing role
- Proficiency in JavaScript, HTML, and CSS
This opportunity offers a competitive salary and the chance to work in a dynamic and supportive environment.
Support Engineer — Frontend/API & Customer Advocate in London employer: Pendo.io
Contact Detail:
Pendo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer — Frontend/API & Customer Advocate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your JavaScript, HTML, and CSS projects. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those interviews! Research common technical support scenarios and practice your responses. We want you to feel confident when discussing how you’d handle customer inquiries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support Engineer — Frontend/API & Customer Advocate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and your technical skills in JavaScript, HTML, and CSS. We want to see how your background aligns with the Support Engineer position!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've debugged issues or resolved customer inquiries in the past. We love seeing real-life scenarios that demonstrate your ability to tackle challenges head-on.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for helping customers and your technical expertise without any fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Pendo.io
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript, HTML, and CSS skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully handled customer inquiries in the past. Think about times when you went above and beyond to resolve an issue or improve a customer's experience.
✨Practice Problem-Solving Scenarios
Expect to be tested on your debugging skills. We recommend practising common frontend issues and how you would approach solving them. This will not only show your technical prowess but also your logical thinking process.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the tools they use. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
