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- Tasks: Act as a strategic advisor, guiding customers to maximise their Pendo platform investment.
- Company: Join Pendo, a fast-growing startup focused on improving software experiences.
- Benefits: Enjoy a hybrid work model, competitive salary, and a dynamic team culture.
- Why this job: Shape customer success while working with cutting-edge technology and diverse clients.
- Qualifications: 4+ years in a technical customer-facing role and strong communication skills required.
- Other info: Be part of a passionate team that values diversity and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Pendo's Technical Account Managers serve as strategic partners who deliver proactive technical guidance to maximize customer value realization. These professionals bridge the gap between business objectives and Pendo platform capabilities, working closely with Pendo customers to optimize their investment. Senior Technical Account Managers function as trusted advisors, combining deep technical expertise with strategic business acumen to help Enterprise level customers achieve their goals through effective platform utilization. By aligning Pendo solutions with specific business outcomes, they accelerate time-to-value, drive return on investment, and identify opportunities for account expansion.
As a Pendo Senior TAM, you will partner cross-functionally with Customer Success Managers, Account Directors, and Product/Engineering teams, ensuring an outcome-driven customer experience. You will advise on the entire Pendo product suite, staying ahead of platform innovation to deliver guidance that evolves with each customer’s needs. This is an opportunity to shape long‑term success for your customers while being part of a dynamic, customer-focused team that thrives on curiosity, empathy, and impact.
Role Responsibilities
- Act as a strategic technical advisor to Pendo’s most complex and high-value customers, owning a defined book of business including a Large Strategic account with long-term impact.
- Build multi-threaded relationships, engaging directly with executive stakeholders, technical leads, and product teams to drive deep product adoption and customer success.
- Lead the technical relationship across the full lifecycle, from onboarding to renewal, and guide long-term strategic enablement plans.
- Partner with Sales and Success leadership on expansion opportunities and renewal strategies.
- Provide advanced product-led consultation across Pendo’s platform (Web, Mobile, DAP, etc.), aligned to customer architecture and business priorities.
- Guide customers through complex instrumentation, tagging frameworks, and data schemas to ensure strategic insight delivery.
- Troubleshoot high-stakes technical issues across web and mobile platforms, leading resolution with Engineering and Support when needed.
- Support on development of joint value plans (JVPs) and customer-specific enablement strategies that tie Pendo usage to customer KPIs and business outcomes.
- Identify technical risks and develop mitigation plans for retention, expansion, and long-term platform usage.
- Deliver quarterly technical briefings and value reviews tailored to strategic goals, executive priorities, and adoption metrics.
- Channel complex customer needs into product improvement cycles and influence product direction through structured feedback loops.
- Collaborate cross-functionally with Product and Engineering to represent the voice of strategic customers.
- Deliver technical enablement via training, consultations, and workshops for customer and internal teams.
- Create and share reusable content such as diagnostic guides, onboarding assets, and scalable solution templates.
Qualifications & Experience We Are Looking For
- 4+ years of experience in a customer-facing technical role (e.g., TAM, Solutions Engineer, Implementation Consultant) in a B2B SaaS environment.
- Prior front end development experience, or experience with Python or other front end programming languages.
- 2+ years managing strategic or enterprise-level accounts, with proven ability to navigate executive relationships and influence customer outcomes.
- Deep technical expertise including: Proven capability to own complex technical strategy, advocate for product changes, and deliver business outcomes aligned to customer KPIs.
- Ability to work across departments (Sales, Product, Engineering, Support) and lead or contribute to cross-functional initiatives.
- Excellent verbal and written communication skills, with ability to influence both technical and business stakeholders at all levels.
- Demonstrated ability to mentor peers, lead enablement efforts, and contribute to broader team success beyond individual accounts.
Bonus
- Familiarity with AI-powered tools, product-led growth platforms (e.g., Amplitude, WalkMe, Gainsight PX), and telemetry-based analytics strategies.
Location & Work Arrangement
This is a hybrid position, working 3 days per week out of our office in Central London.
Pendo Description
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers – a simple way to understand and attack what truly drives product success. Our mission is to improve society’s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo’s future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Senior Technical Account Manager - Strategic Accounts in London employer: Pendo.io
Contact Detail:
Pendo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager - Strategic Accounts in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Technical Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching Pendo inside and out. Understand their products and how they align with customer needs. We want you to show up as a knowledgeable partner who can bridge the gap between business objectives and technical solutions.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. We love hearing about your experiences and how you’ve made an impact in your past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to make a difference at Pendo.
We think you need these skills to ace Senior Technical Account Manager - Strategic Accounts in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience that aligns with the Senior Technical Account Manager role. We want to see how your skills can bridge the gap between business objectives and Pendo's platform capabilities.
Showcase Your Technical Expertise: Don’t hold back on showcasing your technical skills! Whether it’s your front-end development experience or your knowledge of Python, let us know how you can bring deep technical expertise to our team and help our customers achieve their goals.
Highlight Your Relationship-Building Skills: As a Senior TAM, building relationships is key. Share examples of how you've engaged with executive stakeholders and navigated complex customer needs in previous roles. We love seeing how you can influence outcomes and drive product adoption!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Pendo.io
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your deep technical expertise. Brush up on the Pendo platform and any relevant programming languages like Python. Be ready to discuss how you've used these skills to solve complex problems in previous roles.
✨Showcase Your Strategic Thinking
This role is all about aligning Pendo solutions with business outcomes. Prepare examples of how you've successfully navigated executive relationships and influenced customer success. Think about specific strategies you've implemented that led to measurable results.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various teams, so highlight your experience in cross-departmental projects. Be ready to discuss how you've collaborated with Sales, Product, and Engineering to drive customer success and what impact it had on the overall business.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly, especially when discussing technical concepts with non-technical stakeholders. Use examples from your past to illustrate how you’ve effectively communicated complex ideas.
