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For Companies At a Glance
- Tasks: Provide technical support and implement AI solutions to enhance service delivery.
- Company: Leading software company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of AI-driven service support.
- Qualifications: 2-5 years of IT support experience and excellent communication skills.
- Other info: Customer-first mindset is essential for success in this role.
The predicted salary is between 36000 - 60000 £ per year.
A leading software company is looking for an experienced IT Engineer in the United Kingdom to provide primary technical support and help advance AI-driven initiatives. In this dual-focused role, you will spend approximately 50-70% of your time on Service Desk support, with the remainder dedicated to implementing AI to improve efficiency and service delivery.
Ideal candidates will have:
- 2 to 5 years of IT support experience
- Strong communication skills
- A customer-first mindset
The role offers a competitive salary range depending on location and is full-time.
IT Engineer – AI-Driven Service Desk (EMEA) in London employer: Pendo.io
Contact Detail:
Pendo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer – AI-Driven Service Desk (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with AI. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project that highlights your experience with AI and service desk support. This will give you an edge during interviews and show that you're not just talk.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on common IT scenarios and how you’d handle them, especially those involving AI-driven solutions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Let’s get you that dream job!
We think you need these skills to ace IT Engineer – AI-Driven Service Desk (EMEA) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and any AI initiatives you've been involved in. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI-driven service desks and how your customer-first mindset can benefit us. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you convey your ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pendo.io
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially those related to IT support and AI technologies. Be ready to discuss specific tools and platforms you've worked with, as well as any relevant projects that showcase your expertise.
✨Showcase Your Customer-First Mindset
Prepare examples of how you've gone above and beyond for customers in previous roles. This could be a time you resolved a tricky issue or improved a process that enhanced user experience. Companies love candidates who prioritise customer satisfaction!
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you may need to do this when interacting with non-technical users. Clear communication can set you apart from other candidates.
✨Research the Company’s AI Initiatives
Familiarise yourself with the company's current AI-driven projects and initiatives. Being able to discuss these during your interview shows genuine interest and helps you align your skills with their goals, making you a more attractive candidate.
