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For Companies At a Glance
- Tasks: Support customers by resolving technical issues and documenting solutions.
- Company: Fast-growing software company in the UK with a vibrant team.
- Benefits: Competitive salary and a dynamic work environment.
- Why this job: Join a team where your skills make a real difference for customers.
- Qualifications: 2+ years in customer support and knowledge of JavaScript, HTML, and CSS.
- Other info: Exciting opportunity for growth in a tech-savvy atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing software company in the United Kingdom is looking for a Technical Support Engineer to enhance its team. The role requires responding to customer inquiries, debugging issues, and documenting solutions.
The ideal candidate will have over 2 years of experience in a customer-facing role, along with proficiency in JavaScript, HTML, and CSS. This opportunity comes with a competitive salary and a chance to work in a dynamic environment.
Frontend/API Support Engineer & Customer Advocate employer: Pendo.io
Contact Detail:
Pendo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontend/API Support Engineer & Customer Advocate
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on JavaScript, HTML, and CSS, and be ready to demonstrate your problem-solving abilities. We want to see how you tackle real-world issues!
✨Tip Number 3
Prepare some questions for your interviewers. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Frontend/API Support Engineer & Customer Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and your skills in JavaScript, HTML, and CSS. We want to see how your background aligns with the role of a Frontend/API Support Engineer.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about tech support and how you can advocate for our customers. Share specific examples of how you've solved problems in the past!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your debugging skills. We love candidates who can think critically and provide solutions, so share any relevant experiences that demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team!
How to prepare for a job interview at Pendo.io
✨Know Your Tech Stack
Make sure you brush up on your JavaScript, HTML, and CSS skills before the interview. Be ready to discuss how you've used these technologies in past roles, as well as any debugging techniques you've employed to solve customer issues.
✨Showcase Your Customer Advocacy
Prepare examples of how you've successfully handled customer inquiries in previous positions. Highlight your problem-solving skills and how you’ve turned challenging situations into positive outcomes for customers.
✨Practice Common Scenarios
Think about common technical support scenarios you might face in this role. Practise explaining your thought process when debugging an issue or documenting a solution, as this will demonstrate your analytical skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their customer support processes or how they measure success in the Technical Support Engineer position. This shows you’re genuinely interested and engaged.
