At a Glance
- Tasks: Deliver top-notch customer service and ensure guest safety and satisfaction.
- Company: A welcoming hotel in Tring, Hertfordshire, focused on guest experience.
- Benefits: Competitive pay, flexible hours, and a friendly work environment.
- Other info: 40 hours per week with opportunities to grow in the hospitality industry.
- Why this job: Join a dynamic team and make guests feel at home every day.
- Qualifications: Previous hospitality or security experience preferred; must be a people person.
The predicted salary is between 25000 - 30000 £ per year.
We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests. The main purpose of the Porter is to ensure that the highest standards of guest care are met at all times. Assisting Receptionist and taking responsibility for the supervision, safety and security of guests and employees.
The ideal candidate should have previous experience in a similar role; security experience is advantageous along with knowledge of Opera hotel systems.
The main duties and responsibilities include:
- To handle all queries promptly ensuring the customer receives a friendly and efficient response which accurately meets their demands.
- To provide information and porterage service when requested.
- Deliver newspapers to guest rooms.
- Ensure corridors are always cleared.
- Assist other departments where required.
- To ensure that the public areas of the hotel are clean and tidy at all times including the fireplace.
- To comply with all the company’s policies and procedures in relation to Fire, Health and Safety along with any other reasonable requests made by Management.
HOURS: 40 PER WEEK, 5 DAYS OUT OF 7
Day Porter - Tring, Hertfordshire employer: Pendley Manor
Join our vibrant team in Tring, Hertfordshire, where we prioritise exceptional customer service and a supportive work environment. As a Day Porter, you'll benefit from ongoing training and development opportunities, ensuring your growth within the hospitality industry. Our commitment to employee well-being is reflected in our inclusive culture and focus on teamwork, making us an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Day Porter - Tring, Hertfordshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pendley Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pendley Manor
Don't be shy about reaching out to Pendley Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Porter - Tring, Hertfordshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pendley Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pendley Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
