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- Tasks: Welcome guests, manage check-ins/outs, and handle customer enquiries with a smile.
- Company: Pendley Manor, a historic hotel in Hertfordshire with a vibrant atmosphere.
- Benefits: Flexible working hours, team environment, and the chance to develop customer service skills.
- Why this job: Join a friendly team and create memorable experiences for guests every day.
- Qualifications: Customer service experience and excellent communication skills are a plus.
- Other info: Dynamic role with opportunities to grow in the hospitality industry.
The predicted salary is between 20000 - 30000 £ per year.
The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying the highest standards of customer care at all times. The role involves welcoming and checking in/checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department. The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.
The ideal candidate will have:
- Previous experience in a similar role would be beneficial
- Ability to work under pressure and manage changing priorities
- Ability to demonstrate a courteous, helpful and pleasant manner
- Ability to work as an efficient, reliable and flexible team member
- Ability to use initiative when demanding situations arise
- Ability to deal tactfully and diplomatically with a wide range of people
- Knowledge of System Opera or Fidelio (an advantage)
- Excellent communication skills (both oral and written)
- Proven IT skills, including MS Word, Excel and Outlook
Pendley Manor is now one of the most recognisable hotels in Hertfordshire; it has a long and distinguished history dating as far back as the Doomsday Book.
Receptionist - Tring, Hertfordshire employer: Pendley Manor Hotel
Contact Detail:
Pendley Manor Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Tring, Hertfordshire
✨Tip Number 1
Get to know the hotel! Research Pendley Manor and its history. When you walk in for your interview, drop some fun facts about the place. It shows you're genuinely interested and that you care about the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or demanding guests. Role-play with a friend or family member to get comfortable with your responses.
✨Tip Number 3
Be ready to showcase your flexibility! Since the job requires working various shifts, prepare to discuss your availability and how you can adapt to changing priorities. Highlight any past experiences where you’ve successfully managed this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist - Tring, Hertfordshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your bubbly disposition shine through! We want to see your personality and how you connect with customer service. A friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any previous experience that relates to the role. If you've worked in hospitality or have dealt with customer enquiries before, let us know! Specific examples can really help your application stand out.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pendley Manor Hotel
✨Show Off Your Customer Service Skills
Since the role is all about customer service, make sure to prepare examples from your past experiences where you went above and beyond for a guest. Think of specific situations that highlight your bubbly disposition and ability to handle pressure.
✨Know the Hotel Inside Out
Do some research on Pendley Manor and its history. Being able to chat about the hotel’s background or unique features can impress the interviewers and show your genuine interest in the position.
✨Demonstrate Flexibility and Team Spirit
The job requires flexible working hours, so be ready to discuss your availability. Share examples of how you've successfully worked as part of a team and adapted to changing priorities in previous roles.
✨Brush Up on IT Skills
Familiarise yourself with System Opera or Fidelio if you can, as well as MS Word, Excel, and Outlook. Mention any relevant experience you have with these systems during the interview to show you're tech-savvy and ready to hit the ground running.