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- Tasks: Serve delicious breakfasts and create memorable experiences for our guests.
- Company: Pendley Manor, a stunning Grade II listed hotel in Hertfordshire.
- Benefits: Competitive pay, friendly team, and opportunities for growth.
- Why this job: Join a passionate team and be the face of exceptional hospitality.
- Qualifications: Previous experience in customer service and excellent communication skills.
- Other info: Work in a beautiful setting with a focus on guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring. We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.
We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. An exciting opportunity has arisen for a Full Time Food and Beverage Team Member to join our 2 Rosette Restaurant and Bar team.
The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel. As the face of the business, you will be an ambassador of the hotel, upholding our reputation through delivering exceptional customer service.
We are seeking a candidate with previous experience in a similar role and establishment with the following skills:
- High level of customer service skills
- Excellent communication skills both written and oral
- Highly organised, passionate and self‑motivated
- Micros EPOS system knowledge an advantage but not essential
Duties to include:
- Preparing the restaurant for service
- Taking food & drink orders & upselling
- Receiving payment for goods provided
- Processing payments & room charges, cashing up the till
- Looking after Afternoon Teas & Spa Day Lunches
Breakfast Waiter - Tring, Hertfordshire employer: Pendley Manor Hotel
Contact Detail:
Pendley Manor Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast Waiter - Tring, Hertfordshire
✨Tip Number 1
Get to know Pendley Manor! Research the hotel’s history, values, and what makes it unique. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Breakfast Waiter and how you would handle them. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you go for your interview – it shows you care about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that suit your skills!
We think you need these skills to ace Breakfast Waiter - Tring, Hertfordshire
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share those stories that showcase your passion for providing exceptional service.
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in joining our team at Pendley Manor.
Keep It Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Pendley Manor Hotel
✨Know the Venue
Before your interview, take some time to research Pendley Manor. Familiarise yourself with its history, the services it offers, and its reputation for customer service. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you provided exceptional customer service. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to uphold the high standards expected at Pendley Manor.
✨Practice Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable discussing your experiences and answering questions on the spot.
✨Be Ready to Upsell
As a Breakfast Waiter, upselling is part of the job. Prepare to discuss how you would approach this in a friendly and engaging manner. Think of ways to suggest additional items that enhance the dining experience, showing that you understand the importance of maximising guest satisfaction and revenue.