Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient appointments and provide excellent customer service in a busy GP practice.
- Company: Friendly and supportive GP practice focused on high-quality patient care.
- Benefits: Training opportunities, collaborative culture, and a positive working environment.
- Other info: Join a team that values your contribution and supports your professional growth.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: GCSEs in English and Maths, strong communication skills, and IT literacy.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, organised, and proactive GP Receptionist to join our busy and welcoming practice. As the first point of contact for patients, you will play a key role in delivering excellent customer service and ensuring a smooth patient journey. This is an exciting opportunity to be part of a supportive team where your contribution truly makes a difference to patient care and the daily running of the practice. This role can be filled as a full-time position or split between two part-time employees.
Main duties of the job:
- Manage patient appointments
- Respond to enquiries both in person and over the phone
- Support the administrative functions of the practice
- Ensure accurate patient information is recorded
- Assist with patient requests
- Help maintain an efficient and professional front-of-house service
- Work closely with clinical staff to support the overall delivery of high-quality care
About us:
We are a patient-focused GP practice committed to providing high-quality, accessible healthcare to our local community. Our team is friendly, supportive, and dedicated to creating a positive working environment where staff feel valued and respected. We offer opportunities for training and development, and we take pride in fostering a collaborative culture that prioritises both patient care and staff wellbeing.
Job responsibilities:
- Greeting patients and visitors in a professional and friendly manner
- Managing appointment bookings and cancellations
- Handling incoming calls and responding to queries
- Maintaining accurate patient records using clinical systems
- Processing administrative requests
- Liaising with clinicians and other healthcare professionals
- Ensuring confidentiality and data protection at all times
- Supporting general administrative duties within the practice
Person Specification:
- GCSE Grade A to C in English and Maths
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- IT literacy and experience with office systems
- Ability to work under pressure in a fast-paced environment
- Professional and empathetic approach to patient care
- Previous experience in a GP practice or healthcare setting
- Knowledge of clinical systems (e.g., EMIS, SystmOne)
- Understanding of patient confidentiality and GDPR
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist in Clitheroe employer: Pendleside Medical Practice
Contact Detail:
Pendleside Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist in Clitheroe
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills, especially around customer service and organisation, which are key for a GP Receptionist.
✨Tip Number 3
Show off your personality! As the first point of contact, being friendly and approachable is crucial. During your interview, let your personality shine through. Share examples of how you've provided excellent customer service in the past to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly through our site. It not only streamlines the process but also shows your enthusiasm for joining our supportive team. Plus, it’s a great way to stay updated on your application status!
We think you need these skills to ace GP Receptionist in Clitheroe
Some tips for your application 🫡
Show Your Friendly Side: As a GP Receptionist, being friendly is key! Make sure your application reflects your warm personality. Use a conversational tone and share any experiences where you’ve provided excellent customer service.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks without breaking a sweat. In your application, mention specific examples of how you've managed appointments or handled busy situations in the past.
Demonstrate Your IT Savvy: Since you'll be using clinical systems, it’s important to show us that you're comfortable with technology. Mention any relevant experience with office systems or clinical software in your application.
Keep It Professional Yet Personal: While we want to see your personality, remember to maintain professionalism. Tailor your application to reflect our values of patient care and teamwork, and don’t forget to apply through our website!
How to prepare for a job interview at Pendleside Medical Practice
✨Know Your Role
Familiarise yourself with the responsibilities of a GP Receptionist. Understand how managing appointments, handling queries, and maintaining patient records contribute to the overall patient experience. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
As the first point of contact for patients, excellent communication is key. Prepare examples of how you've successfully interacted with customers or patients in the past. Highlight your friendly and professional approach, as this will resonate well with the practice's values.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Think of specific instances where you've juggled various responsibilities, especially in a fast-paced environment. This will show that you can handle the demands of the role with ease.
✨Understand Patient Confidentiality
Brush up on GDPR and patient confidentiality principles. Be prepared to discuss why these are crucial in a healthcare setting. Showing that you take data protection seriously will reflect positively on your professionalism and suitability for the role.