At a Glance
- Tasks: Manage patient calls and appointments while providing excellent customer service.
- Company: Join a supportive medical practice with a friendly team atmosphere.
- Benefits: Competitive pay, NHS pension scheme, and training provided.
- Other info: Flexible hours with opportunities for professional development.
- Why this job: Make a difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs in Maths and English; good IT and communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
An exciting opportunity has arisen for an enthusiastic Medical Receptionist/Patient Care Navigator to join our busy, but supportive team. Main duties include dealing with incoming telephone calls confidently and signposting patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way. You will be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol. You will need to deal with general enquiries, liaising with clinicians and other members of staff, and involve some administrative duties as required.
Experience within General Practice and the ability to use EMIS Web software would be desirable. Excellent IT skills and proficiency in Microsoft Office applications are essential. We are looking to recruit an efficient and enthusiastic person for at least 25 hours per week on a rota basis. The hours of work will be over 5 days between 08:00 am and 6:30 pm per day on a rota which may change at short notice to cover sickness and annual leave. You will be required to cover extended hours from 6:30 pm until 8:30 pm one evening per week on a rota basis.
The suitable team-worker will need excellent customer service and communication skills and also be flexible for any sickness or holiday cover in a very busy, computerised surgery which is open 8 am to 6:30 pm plus extended hours until 8:30 pm. Previous experience is desirable, though not essential as training will be provided. Clerical and keyboard skills are essential.
About us: We are a 4 partner practice, with a team of sessional GPs, Practice Nurse, Health Care Assistants, Clinical Pharmacist, and Admin teams. There is also the opportunity to join the NHS Pension Scheme.
Job Responsibilities:
- Main duties include dealing with incoming telephone calls confidently and signposting patients to the appropriate service or healthcare professional.
- Processing appointment requests from patients by telephone or by the relevant NHS approved communication tool.
- Providing a professional and comprehensive information support service to the practice team.
- Undertaking a range of clerical tasks, including the use of a PC for data inputting and operation of the EMIS Web system.
- Providing a point of reception contact for patients and acting as a focal point of communication between patients, doctors, and other members of the clinical and administrative staff.
Person Specification:
- GCSE grade A to C (or equivalent) in Maths and English.
- Experience of dealing with the public.
- Good written and oral skills.
- Excellent telephone skills.
- Good IT skills.
- Excellent communication skills.
- Ability to work under pressure.
- Initiative and common sense.
- Self-motivator.
- An understanding, acceptance, and adherence to the need for strict confidentiality.
- Previous work experience in General Practice with knowledge of EMIS Web.
- Experience involving dealing with the public or customer care in a reception environment.
- A demonstrable commitment to professional development.
- Experience of routine administration tasks, i.e., filing, record-keeping.
- Ability to work as part of an integrated multi-skilled team.
- Able to work in a changing environment.
- Enthusiasm for the job.
- Interest in the work of medical receptionists.
- Flexibility of working hours.
- Tidy appearance.
- Personable, friendly, and approachable.
- Experience dealing with difficult patients.
£12.71 an hour National Minimum Wage as per Gov.uk Guidance.
Receptionist/Care Navigator in Accrington employer: Pendle View Medical Centre
Join our supportive and dynamic team as a Medical Receptionist/Care Navigator, where your role is vital in ensuring patients receive the best care possible. We offer a friendly work environment, opportunities for professional development, and the chance to be part of a dedicated practice that values flexibility and teamwork. With access to the NHS Pension Scheme and comprehensive training, this position is perfect for those looking to make a meaningful impact in healthcare.
Contact Details:
Pendle View Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Care Navigator in Accrington
✨Tip Number 1
Get to know the practice! Research our team and services so you can chat confidently about how you can contribute. It shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend. This will help you feel more at ease when it comes to signposting patients and answering queries.
✨Tip Number 3
Show off your IT skills! Brush up on EMIS Web and Microsoft Office before your interview. Being familiar with these tools will give you a leg up and show us you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist/Care Navigator in Accrington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and helping patients navigate their care.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or healthcare that align with what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our busy practice.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Pendle View Medical Centre
✨Know Your Stuff
Familiarise yourself with the role of a Medical Receptionist/Care Navigator. Understand the key responsibilities, like handling calls and processing appointment requests. Brush up on the Care Navigation protocol and be ready to discuss how you would manage patient queries effectively.
✨Show Off Your IT Skills
Since excellent IT skills are essential, make sure you can confidently talk about your experience with EMIS Web and Microsoft Office applications. If you have any specific examples of how you've used these tools in previous roles, share them during the interview!
✨Demonstrate Your Customer Service Skills
This role requires excellent communication and customer service skills. Prepare to give examples of how you've dealt with difficult patients or customers in the past. Highlight your ability to remain calm under pressure and your commitment to providing a friendly, efficient service.
✨Be Flexible and Enthusiastic
The job involves working varied hours, so show your willingness to adapt. Express your enthusiasm for the role and the opportunity to work in a busy practice. Employers love candidates who are eager to learn and grow within their team!
