At a Glance
- Tasks: Support patients by managing calls and appointments with a friendly, efficient approach.
- Company: Join a supportive team in a busy medical practice dedicated to patient care.
- Benefits: Competitive pay, NHS Pension Scheme, and training provided.
- Other info: Flexible hours with opportunities for professional growth in a dynamic environment.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
The predicted salary is between 25000 - 25000 £ per year.
An exciting opportunity has arisen for an enthusiastic Medical Receptionist/Patient Care Navigator to join our busy, but supportive team. Main duties include dealing with incoming telephone calls confidently and signposting patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way. You will be required to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol. The role involves dealing with general enquiries, liaising with clinicians and other members of staff, and some administrative duties as required.
Experience within General Practice and the ability to use EMIS Web software would be desirable. Excellent IT skills and proficiency in Microsoft Office applications are essential. We are looking to recruit an efficient and enthusiastic person for at least 25 hours per week on a rota basis. The hours of work will be over 5 days between 08:00 am and 6:30 pm per day on a rota which may change at short notice to cover sickness and annual leave. You will also be required to cover extended hours from 6:30 pm until 8:30 pm one evening per week on a rota basis.
The suitable team-worker will need excellent customer service and communication skills and must be flexible for any sickness or holiday cover in a very busy, computerised surgery which is open 8 am to 6:30 pm plus extended hours until 8:30 pm. Previous experience is desirable, though not essential as training will be provided. Clerical and keyboard skills are essential.
About us: We are a 4 partner practice, with a team of sessional GPs, Practice Nurse, Health Care Assistants, Clinical Pharmacist, and Admin teams. There is also the opportunity to join the NHS Pension Scheme.
Job Responsibilities:
- Dealing with incoming telephone calls confidently and signposting patients to the appropriate service or healthcare professional.
- Processing appointment requests from patients by telephone or by the relevant NHS approved communication tool.
- Providing a professional and comprehensive information support service to the practice team.
- Undertaking a range of clerical tasks, including the use of a PC for data inputting and operation of the EMIS Web system.
- Providing a point of reception contact for patients and acting as a focal point of communication between patients, doctors, and other members of the clinical and administrative staff.
Person Specification:
- GCSE grade A to C (or equivalent) in Maths and English.
- Experience of dealing with the public.
- Good written and oral skills.
- Excellent telephone skills.
- Good IT skills.
- Excellent communication skills.
- Ability to work under pressure.
- Initiative and common sense.
- Self-motivator.
- An understanding, acceptance, and adherence to the need for strict confidentiality.
- Previous work experience in General Practice with knowledge of EMIS Web.
- Experience involving dealing with the public or customer care in a reception environment.
- A demonstrable commitment to professional development.
- Experience of routine administration tasks, i.e., filing, record-keeping.
- Ability to work as part of an integrated multi-skilled team.
- Able to work in a changing environment.
- Enthusiasm for the job.
- Interest in the work of medical receptionists.
- Flexibility of working hours.
- Tidy appearance.
- Personable, friendly, and approachable.
- Experience dealing with difficult patients.
£12.71 an hour National Minimum Wage as per Gov.uk Guidance.
Patient Care Navigator & Medical Receptionist in Accrington employer: Pendle View Medical Centre
Join our dedicated team at a supportive 4-partner practice where your role as a Patient Care Navigator & Medical Receptionist will be both meaningful and rewarding. We offer a collaborative work culture that prioritises professional development, with opportunities for training and growth in a busy yet friendly environment. Enjoy the benefits of being part of the NHS Pension Scheme while making a positive impact on patient care in our community.
Contact Details:
Pendle View Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Navigator & Medical Receptionist in Accrington
✨Tip Number 1
Get to know the practice! Research our team and services so you can chat confidently about how you can contribute. It shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend. This will help you feel more at ease when it comes to signposting patients and answering queries.
✨Tip Number 3
Show off your IT skills! Brush up on EMIS Web and Microsoft Office before the interview. Being tech-savvy is key, and we love seeing candidates who are proactive about their skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Patient Care Navigator & Medical Receptionist in Accrington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you're excited about the role and ready to join our supportive team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience, especially in customer service and using EMIS Web. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our recruitment process smoothly.
How to prepare for a job interview at Pendle View Medical Centre
✨Know Your Stuff
Familiarise yourself with the role of a Patient Care Navigator and Medical Receptionist. Understand the key responsibilities, like handling calls and processing appointment requests. Brush up on the Care Navigation protocol and be ready to discuss how you would manage patient queries effectively.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully dealt with difficult patients or provided exceptional customer service in the past. This will demonstrate your ability to handle the busy environment.
✨Get Comfortable with Technology
Make sure you're familiar with EMIS Web software and Microsoft Office applications. If you have experience using similar systems, be prepared to talk about it. You might even want to do a quick refresher on data inputting and clerical tasks to show you're ready to hit the ground running.
✨Be Flexible and Enthusiastic
The job requires flexibility in working hours, so express your willingness to adapt to changing schedules. Show your enthusiasm for the role and the healthcare field. A positive attitude can go a long way in making a great impression!
