At a Glance
- Tasks: Welcome customers and provide top-notch reception and administrative support.
- Company: Pendle Leisure Trust, a community-focused charity with a vibrant atmosphere.
- Benefits: Generous holiday package, free gym membership, health benefits, and a pension scheme.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
- Why this job: Join a friendly team and make a positive impact on customer experiences.
- Qualifications: Great communication skills and a passion for customer service; no prior experience needed.
The predicted salary is between 18900 - 23100 £ per year.
Location: Pendle Leisure Centre - Colne
Closing Date: 17/08/2026
REF: P26/20
32 HOURS PER WEEK
As the first point of contact, we are looking for someone to work on our reception who is at ease welcoming our customers into the facility and ensure that their experience with us is a pleasurable one. Your role will be to provide an efficient reception, sales and administrative support to the centre. You will be proactive in customer sales to support the diverse range of services offered by the Trust. You will need to be a good communicator who thrives on going the extra mile for the customer and excels at delivering outstanding customer service. We are more interested in you as a person rather than whether you have experience in a similar role as a full training package will be offered to the right person.
Contracted working hours will be as follows:
- Monday 3.00 pm – 9.30 pm
- Tuesday 3.00 pm – 7.30 pm
- Wednesday 9.00 am – 7.00 pm
- Thursday 3.00 pm – 9.00 pm
We offer a fabulous package of benefits which include:
- A much sought after Career Average Pension Scheme with Life Insurance
- Generous Holiday Package which increases with service
- Health and Wellbeing Benefits including discounts from major retailers
- Free Gym Membership to all Pendle Leisure Trust Facilities
- Free car parking
- Many other great benefits
This post is exempt under the provisions of the Rehabilitation of Offenders Act and the successful applicant(s) will be subject to a police and/or other record check, known as a Disclosure to confirm suitability for the post.
Pendle Leisure Trust is an Equal Opportunities Employer and welcomes applications from all sections of the community. Pendle Leisure Trust reserves the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
Receptionist in Colne employer: Pendle Leisure Trust
As a forward-thinking employer, we prioritise innovation and employee development, making us an excellent choice for those looking to make a meaningful impact in the leisure sector. Our supportive work culture fosters collaboration and creativity, while our comprehensive benefits package, including free gym membership and health perks, ensures that our team members feel valued and motivated. With opportunities for professional growth and a focus on enhancing digital capabilities, you'll thrive in a role that not only challenges you but also allows you to contribute to the community in Pendle and Rossendale.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Colne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pendle Leisure Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pendle Leisure Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Colne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pendle Leisure Trust:Your cover letter is your chance to shine! Tell us why you want to work at Pendle Leisure Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pendle Leisure Trust!
How to prepare for a job interview at Pendle Leisure Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
