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- Tasks: Design and support digital platforms to enhance customer interactions with the Council.
- Company: Join a forward-thinking Council committed to digital transformation.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in how residents and businesses engage with local services.
- Qualifications: Experience in web development and familiarity with CRM/CMS platforms.
- Other info: Collaborative environment with a focus on innovation and user experience.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for someone to play a key role in delivering our Customer and Digital Strategy, helping to design, configure, and support the digital platforms and services that underpin how residents and businesses interact with the Council.
This is a hands-on technical role focused on building and improving digital services, workflows, and integrations that make customer journeys simpler, more efficient, and increasingly digital by default.
You’ll work closely with the Digital Customer Journey Lead, Customer Services, IT, and service areas across the Council to configure and support online services, automate processes where possible, and ensure digital solutions meet both user needs and organisational requirements.
A significant part of the role involves configuring and customising CRM and CMS platforms within a low‑code environment, including online forms, workflows, and user interfaces, as well as integrating services with back‑office systems.
Web Development Officer in Nelson employer: Pendle Borough Council
Contact Detail:
Pendle Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Development Officer in Nelson
✨Tip Number 1
Network like a pro! Reach out to people in the web development field, especially those who work with CRM and CMS platforms. Attend local meetups or online webinars to connect with potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects, especially any that involve configuring digital services or automating processes. This will give employers a clear idea of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss how you've improved customer journeys or integrated services in past roles. We want to see your hands-on experience shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our digital strategy.
We think you need these skills to ace Web Development Officer in Nelson
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Web Development Officer. Highlight your experience with digital platforms, CRM, and CMS systems, and don’t forget to mention any hands-on technical skills you have that align with our Customer and Digital Strategy.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer journeys and how your skills can help us deliver on our digital services. Be specific about your past experiences and how they relate to the job.
Showcase Your Technical Skills: Since this role is hands-on, make sure to highlight your technical abilities in configuring and customising platforms. Mention any low-code environments you've worked with and how you've automated processes in previous roles to make things more efficient.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pendle Borough Council
✨Know Your Tech Inside Out
Make sure you’re familiar with the specific technologies and platforms mentioned in the job description, especially CRM and CMS systems. Brush up on low-code environments and be ready to discuss how you've used these tools in past projects.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've simplified customer journeys or improved digital services in previous roles. Think about specific challenges you faced and how you tackled them, as this will demonstrate your hands-on experience and ability to think critically.
✨Understand the Council's Digital Strategy
Do your homework on the Council’s Customer and Digital Strategy. Be ready to discuss how your skills can contribute to their goals and how you can help enhance the interaction between residents, businesses, and the Council through digital solutions.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the organisation. Inquire about current projects, team dynamics, or future digital initiatives. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
