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- Tasks: Support individuals in temporary accommodation and help them access essential services.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Enjoy flexible working hours, generous leave, and great employee perks.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Make a real impact by helping vulnerable people find stability and support.
- Qualifications: Experience in social housing or working with vulnerable adults is essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Community Outreach Officer to join us in delivering a supportive, proactive temporary accommodation service. You’ll work directly with a range of local partners and our applicants placed into temporary accommodation under the Homelessness Legislation, helping people to sustain their placements, understand their responsibilities and access the right support and move on assistance into longer-term housing.
What you’ll be doing:
- Act as a key point of contact for households in temporary accommodation, carrying out regular visits to check wellbeing, address issues early by problem solving, & support provision.
- Support residents to access welfare benefits and navigate a range of housing options.
- Provide support ensuring residents understand and comply with accommodation rules and expectations.
- Complete and maintain risk assessments before placements are made and ensure appropriate mitigations are in place.
- Coordinate the sign-in processes, for the Council’s temporary accommodation.
- Liaise with colleagues on Housing Benefit claims and move-on arrangements into settled accommodation.
- Identify support needs and coordinate referrals to internal and external partner agencies, including for safeguarding concerns where necessary.
- Undertake preventative work from eviction and provide support to resolve tenancy issues through liaising with landlords to improve housing stability.
- Undertake health and safety and basic repair inspections of the Council’s temporary accommodation, reporting issues and following up actions.
- Keep accurate case notes and records of placements, visits, actions, occupancy and risk updates.
What we’re looking for:
- Experience in social housing, homelessness services, or working with vulnerable adults.
- Excellent communication and advocacy skills, with the ability to work with people with a range of needs and make a positive difference to their situation.
- Knowledge of a range of partners such as social services, mental health teams, and welfare benefit teams.
- An ability to work independently, prioritise a varied workload and meet deadlines.
- An ability to use IT, including Microsoft Office and keep accurate case records.
- A current driving licence and access to a vehicle, with the ability to travel across the Borough.
- An understanding of equality and diversity in service delivery, and a commitment to safeguarding.
- Willingness to undertake occasional out-of-hours work when required.
We offer:
- Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours.
- Up to 31 days annual leave.
- Flexible contracts requiring 2–3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire.
Our Benefits include:
- Local Government Pension Scheme.
- Option to buy extra annual leave.
- Cycle to Work, home tech, and car salary sacrifice schemes.
- Discounts at major retailers via the Vivup programme.
- Access to Employee Assistance Programme.
We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age.
Community Outreach Officer in Nelson employer: Pendle Borough Council
Contact Detail:
Pendle Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Outreach Officer in Nelson
✨Tip Number 1
Network like a pro! Reach out to local organisations and professionals in the housing and social services sectors. Attend community events or workshops to meet potential colleagues and partners – you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance, share your experiences and successes in similar roles. Use real-life examples to demonstrate how you've made a positive impact in previous positions – this will help you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to organisations you admire, like us at StudySmarter, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land that perfect role.
✨Tip Number 4
Keep it flexible! Be open to different types of contracts or roles that may not be exactly what you envisioned. Gaining experience in various capacities can lead to more opportunities down the line, especially in community outreach and support services.
We think you need these skills to ace Community Outreach Officer in Nelson
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing or working with vulnerable adults. We want to see how your skills align with the role of Community Outreach Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your advocacy skills. Share specific instances where you’ve successfully worked with diverse groups or resolved conflicts – it’ll really make you stand out to us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your thought process and how you communicate effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pendle Borough Council
✨Know Your Stuff
Familiarise yourself with the Homelessness Legislation and the specific challenges faced by those in temporary accommodation. This will show your potential employer that you’re not just interested in the role, but that you understand the context and can hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with vulnerable individuals or worked with local partners. Highlight your advocacy skills and how you've made a positive impact in previous roles. This is crucial for a Community Outreach Officer!
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to address issues early on or resolve conflicts. Be ready to discuss how you approached these situations and what the outcomes were. Employers love to see proactive problem solvers!
✨Be Ready to Discuss Diversity and Inclusion
Understand the importance of equality and diversity in service delivery. Prepare to talk about how you’ve ensured inclusivity in your past work and how you would apply this in the role. It’s key to making a positive difference in the community.