At a Glance
- Tasks: Provide essential admin support and deliver excellent customer service to our Hartlepool team.
- Company: Join a leading not-for-profit organisation making a difference in people's lives.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave plus additional perks.
- Other info: Hybrid working available after initial training; great career development opportunities.
- Why this job: Be part of a supportive team while helping those with disabilities and health care needs.
- Qualifications: Good knowledge of Microsoft Office and experience in customer service required.
The predicted salary is between 25366 - 25366 £ per year.
We are currently looking for a Clerical Officer to provide administrative support to our Hartlepool team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: Penderels Trust, 81 Stranton, Hartlepool, TS24 7QT. The induction period is office based for 6 weeks with hybrid working available thereafter.
Salary: £25,366 per annum / £19,196 pro rata
Hours: 28 hours per week. Working days & times: Monday, Tuesday, Thursday and Friday 9:00 am to 4:30 pm
Perks:
- Investors in People: Gold Accreditation
- Mindful Employer
- Health and Wellbeing Champions
- Employee assistance programme
- Corporate Health Cash Plan
- Subsidised car breakdown cover
- Death in service benefit
- Paynow (Stream)
- 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service)
- 2 Additional leave days in December (After 12 months' service)
The Role of Clerical Officer:
- Providing a professional customer service experience to all callers on behalf of the Hartlepool team.
- Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
- Managing an internal database, including the uploading of new referrals and other relevant documentation.
- Producing accurate statistics and reports.
- Receiving and recording all incoming/outgoing mail.
- Monitoring and replenishing office stationery stocks.
Skills, Experience and Qualifications - We are looking for someone with the following attributes:
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
- Ability to input and maintain accurate data records.
- Ability to manage workload effectively.
- Ability to work as part of a team and on own initiative.
- Ability to work flexibly and to deadlines.
- Ability to produce business correspondence to a high standard.
- Experience in a customer service environment.
- Experience of minute taking.
- GCSE Grade '4' or equivalent in English and Maths.
Interview: If you believe you have what it takes to succeed in the role as Clerical Officer then please apply. Interviews will take place via video conferencing software. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).
Closing date: Friday 31st July 2026
Clerical Officer in North East employer: Penderels Trust
Penderels Trust is an exceptional employer that prioritises the well-being and development of both its employees and the individuals they support. With a strong focus on fostering meaningful relationships and a supportive work culture, staff are encouraged to grow through training and flexible working hours that accommodate personal commitments. Located in Washington, England, the company offers a unique opportunity to make a positive impact in the community while enjoying a rewarding and fulfilling career.
