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- Tasks: Review referrals, conduct triage calls, and maintain accurate reports for service users.
- Company: Join a leading not-for-profit organisation supporting independent living for people with disabilities.
- Benefits: Competitive salary, flexible working, generous leave, and health perks.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSE Grade '4' or equivalent in English and Maths; strong communication and teamwork skills.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 20400 - 25400 £ per year.
We are looking for a Reviewing Officer to provide support to the line management and work within a team to fulfil Penderels Trust contract with Lincolnshire local authority. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: (Hybrid working) Penderels Trust, Haverholme Priory Offices, Haverholme Park, Haverholme, Ewerby, Sleaford, NG34 9PF
Salary: £25,469 per annum / £17,209 pro rata
Hours: 25 hours per week
Working days & times: Tuesday (Home) and Wednesday (Office) 9:30 am - 4:00 pm, Thursday (Home) and Friday (Home) 9:00 am - 4:00 pm
Perks: Investors in People: Silver Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months service) / We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
The Role of Reviewing Officer - Your main duties will include:
- Review new referrals and contact the referrer to ensure all mandatory information that has been provided is correct prior to case allocation.
- Carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
- Audit and monitor the accounts for all services provided in the Lincolnshire Appointeeships teams including active service users awaiting allocation and closure of accounts.
- Produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels Trust and Local authorities.
- Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsements the PAs may have been declared to the insurance provider.
- Monitor and update the service users Trackers within the agreed timescale.
- Accompany Independent Living Advisers on Service User visits if necessary.
- Liaise with the Local Authorities, DWP and other departments.
- Ad-hoc admin duties.
Skills, Experience and Qualification - We are looking for someone with the following attributes:
- Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
- Ability to work in a fast-paced environment.
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
- Ability to input and maintain accurate data records.
- Excellent telephone manner.
- Ability to work as part of a team and on own initiative.
- Ability to work flexibly and to deadlines.
- Hold minimum GCSE Grade '4 or equivalent in English and Maths.
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Interviews: If you believe you have what it takes to succeed in the role as Reviewing Officer then please apply. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted; you will be contacted by email (please check your junk/spam folders for our e-mails).
Closing date: Friday 27th March 2026
Locations
Reviewing Officer in Lincolnshire, Sleaford employer: Penderels Trust
Contact Detail:
Penderels Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reviewing Officer in Lincolnshire, Sleaford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Penderels Trust. Understand their mission and values, especially how they support independent living for people with disabilities. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills match the role of Reviewing Officer, especially your communication and data management abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if it’s a video interview, make sure you look professional. It shows you’re serious about the position and respect the interview process. Plus, it can boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Reviewing Officer in Lincolnshire, Sleaford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reviewing Officer role. Highlight your relevant experience and skills that match the job description, especially your communication abilities and data management skills.
Showcase Your Team Spirit: We love a team player! In your application, mention any experiences where you've successfully collaborated with others. This will show us that you can work well within our supportive environment at Penderels Trust.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your ability to communicate effectively, just like you would in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Penderels Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reviewing Officer. Familiarise yourself with the key duties mentioned in the job description, such as reviewing referrals and liaising with local authorities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As communication is crucial for this position, prepare examples that highlight your ability to communicate clearly both verbally and in writing. Think of situations where you adapted your communication style to suit different audiences, especially in a fast-paced environment.
✨Demonstrate Your Team Spirit
Since the role involves working within a team, be ready to discuss your experiences collaborating with others. Share specific examples of how you've contributed to team success or supported colleagues, particularly in administrative tasks or service user visits.
✨Prepare for the Tech Side
Given the need for a good working knowledge of Microsoft Office packages, brush up on your skills in Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles, especially for maintaining accurate data records and producing reports.