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- Tasks: Provide admin support, customer service, and manage data for our Wakefield team.
- Company: Join a leading not-for-profit organisation supporting independent living for people with disabilities.
- Benefits: Enjoy remote work, 23 days annual leave, health perks, and additional leave in December.
- Why this job: Make a difference while gaining valuable experience in a supportive and flexible environment.
- Qualifications: GCSE Grade '4' in English and Maths; customer service experience preferred.
- Other info: Guaranteed interview for disabled candidates meeting the job criteria.
The predicted salary is between 18794 - 18794 £ per year.
We are currently looking for someone to provide administrative support to our Wakefield team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: Wakefield (Homeworking)
Salary: The full-time equivalent is £23,492 per annum; the pro-rata salary is £8,889 per annum
Hours: 14 hours per week
Working days & times: Tuesday (9am 2pm); Wed & Thu (9am 1:30pm)
Closing date: Friday, 25th July 2025
Interview date: TBC. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).
The Role – Your main duties will include:
- Providing a professional customer service experience to all callers on behalf of the Coventry team.
- Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
- Managing an internal database, including the uploading of new referrals and other relevant documentation.
- Producing accurate statistics and reports.
- Receiving and recording all incoming/outgoing mail.
- Monitoring and replenishing office stationery stocks.
Skills, Experience and Qualifications -We are looking for someone with the following attributes:
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
- Ability to input and maintain accurate data records.
- Ability to manage workload effectively.
- Ability to work as part of a team and on own initiative.
- Ability to work flexibly and to deadlines.
- Ability to produce business correspondence to a high standard.
- Experience in a customer service environment.
- Experience of minute taking.
- GCSE Grade \’4\’ or equivalent in English and Maths.
Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially, pro rata (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months service) / and more
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
Clerical Officer in Wakefield, West Yorkshire employer: Penderels Trust
Contact Detail:
Penderels Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer in Wakefield, West Yorkshire
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of clerical support, such as minute taking and managing databases, will help you demonstrate your readiness for the role during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Word and Excel. Being able to showcase your proficiency in these tools can set you apart, especially since they are essential for producing documents and managing data in this position.
✨Tip Number 3
Prepare examples from your past experiences that highlight your customer service skills. Since providing a professional customer service experience is key, having specific scenarios ready will help you illustrate your capabilities effectively.
✨Tip Number 4
Be ready to discuss how you manage your workload and meet deadlines. This role requires flexibility and the ability to work independently, so having strategies or examples to share will demonstrate your suitability for the position.
We think you need these skills to ace Clerical Officer in Wakefield, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative support and customer service. Emphasise your proficiency with Microsoft Office and any experience you have with data management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to manage workloads, work flexibly, and produce high-quality business correspondence. Show enthusiasm for the role and the organisation's mission.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as minute taking, data entry, and customer service experience. Use specific examples to demonstrate how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a clerical officer role.
How to prepare for a job interview at Penderels Trust
✨Know Your Role
Familiarise yourself with the job description and understand the key responsibilities. Be prepared to discuss how your skills align with providing administrative support, customer service, and managing data effectively.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office, especially Word and Excel. Prepare examples of how you've used these tools in previous roles, particularly in producing reports or managing databases.
✨Demonstrate Customer Service Experience
Be ready to share specific instances where you provided excellent customer service. This could include handling difficult situations or ensuring a positive experience for callers, which is crucial for this role.
✨Prepare for Flexibility Questions
Since the role requires flexibility in working hours and tasks, think of examples that demonstrate your ability to adapt and manage your workload effectively. Discuss how you prioritise tasks and meet deadlines.
