At a Glance
- Tasks: Provide admin support, customer service, and manage data for our Middlesbrough team.
- Company: Join a leading not-for-profit organisation supporting independent living for people with disabilities.
- Benefits: Enjoy hybrid working, 23 days annual leave, and additional perks like employee assistance programmes.
- Other info: Guaranteed interview for disabled candidates meeting the job specification.
- Why this job: Make a real impact while developing your skills in a supportive and flexible environment.
- Qualifications: GCSE Grade '4' in English and Maths; experience in customer service and Microsoft Office required.
The predicted salary is between 19700 - 26000 £ per year.
We are currently looking for someone to provide administrative support to our Middlesbrough team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: TS3 8TF, Middlesbrough (Hybrid working – flexibly to meet the needs of the business, training will be mainly office based)
Salary: The full-time equivalent is £23,492 per annum; the pro rata salary is £12,698 per annum
Hours: 20 hours per week
Working days & times: Monday, Tuesday, Thursday and Friday – 10am to 3:30pm
Closing date: Friday 30th May 2025
Interview date: TBC. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).
The Role - Your main duties will include:
- Providing a professional customer service experience to all callers on behalf of the Middlesbrough team.
- Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
- Managing an internal database, including the uploading of new referrals and other relevant documentation.
- Producing accurate statistics and reports.
- Receiving and recording all incoming/outgoing mail.
- Monitoring and replenishing office stationery stocks.
Skills, Experience and Qualifications -We are looking for someone with the following attributes:
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
- Ability to input and maintain accurate data records.
- Ability to manage workload effectively.
- Ability to work as part of a team and on own initiative.
- Ability to work flexibly and to deadlines.
- Ability to produce business correspondence to a high standard.
- Experience in a customer service environment.
- Experience of minute taking.
- GCSE Grade \'4\' or equivalent in English and Maths.
Perks: Employee assistance programme / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave initially, pro rata (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification. For further information please request our disability support information form by emailing staffrecruitment@penderelstrust.org.uk #J-18808-LjbffrStudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer in Middlesbrough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Penderels Trust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Penderels Trust and let us see your personality shine through!
We think you need these skills to ace Clerical Officer in Middlesbrough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Penderels Trust.
Get Familiar with Our Brand:Before applying, take some time to learn about Penderels Trust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Penderels Trust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Penderels Trust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Penderels Trust will surely appreciate.
