At a Glance
- Tasks: Provide admin support, customer service, and manage data for our Coventry team.
- Company: Join a leading not-for-profit helping people with disabilities nationwide.
- Benefits: Enjoy flexible hours, 23 days leave, free parking, and health perks.
- Other info: Guaranteed interview for disabled candidates meeting the job criteria.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: GCSE Grade '4' in English and Maths; experience in customer service preferred.
The predicted salary is between 18773 - 19911 £ per year.
We are currently looking for a Clerical Officer to provide administrative support to our Hartlepool team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: Penderels Trust, 81 Stranton, Hartlepool, TS24 7QT. The induction period is office based for 6 weeks with hybrid working available thereafter.
Salary: £25,366 per annum / £19,196 pro rata
Hours: 28 hours per week.
Working days & times: Monday, Tuesday, Thursday and Friday 9:00 am to 4:30 pm
Perks
- Investors in People: Gold Accreditation
- Mindful Employer
- Health and Wellbeing Champions
- Employee assistance programme
- Corporate Health Cash Plan
- Subsidised car breakdown cover
- Death in service benefit
- Paynow (Stream)
- 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service)
- 2 Additional leave days in December (After 12 months’ service)
The Role of Clerical Officer
Your main duties will include:
- Providing a professional customer service experience to all callers on behalf of the Hartlepool team.
- Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
- Managing an internal database, including the uploading of new referrals and other relevant documentation.
- Producing accurate statistics and reports.
- Receiving and recording all incoming/outgoing mail.
- Monitoring and replenishing office stationery stocks.
Skills, Experience and Qualifications
We are looking for someone with the following attributes:
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
- Ability to input and maintain accurate data records.
- Ability to manage workload effectively.
- Ability to work as part of a team and on own initiative.
- Ability to work flexibly and to deadlines.
- Ability to produce business correspondence to a high standard.
- Experience in a customer service environment.
- Experience of minute taking.
- GCSE Grade '4' or equivalent in English and Maths.
Interview
If you believe you have what it takes to succeed in the role as Clerical Officer then please apply. Interviews will take place via video conferencing software. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).
Closing date
Friday 31st July 2026
Clerical Officer employer: Penderels Trust
Penderels Trust is an exceptional employer that prioritises the well-being and development of both its employees and the individuals they support. With a strong focus on fostering meaningful relationships and a supportive work culture, staff are encouraged to grow through training and flexible working hours that accommodate personal commitments. Located in Washington, England, the company offers a unique opportunity to make a positive impact in the community while enjoying a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of clerical support, such as minute taking and managing databases, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Word and Excel. Being able to showcase your proficiency in these tools can set you apart, especially since they are essential for the role.
✨Tip Number 3
Prepare examples from your past experiences that highlight your customer service skills. Since providing a professional customer service experience is key, having specific scenarios ready will help you illustrate your capabilities.
✨Tip Number 4
Research our organisation and its mission. Being knowledgeable about our services for people with disabilities will not only show your interest but also allow you to align your answers with our values during the interview.
We think you need these skills to ace Clerical Officer
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Clerical Officer.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous administrative or clerical experience, particularly in customer service environments. Mention specific tasks you've handled that relate to the duties listed in the job description.
Showcase Your Skills:Make sure to demonstrate your proficiency in Microsoft Office and your ability to manage data records. Provide examples of how you've used these skills in past roles to support your application.
Craft a Strong Cover Letter:Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working for a not-for-profit organisation. Mention your commitment to providing excellent customer service and supporting individuals with disabilities.
How to prepare for a job interview at Penderels Trust
✨Showcase Your Customer Service Skills
Since the role involves providing a professional customer service experience, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Microsoft Office Proficiency
The job requires a good working knowledge of Microsoft Office packages. Brush up on your skills in Word, Excel, and Outlook, and be ready to discuss how you've used these tools in past roles, especially for clerical tasks.
✨Highlight Your Attention to Detail
As the role involves managing data records and producing accurate reports, emphasise your attention to detail. Prepare to give examples of how you've ensured accuracy in your work, particularly in data entry or report generation.
✨Prepare for Teamwork and Initiative Questions
The ability to work as part of a team and on your own initiative is crucial. Think of instances where you've successfully collaborated with others or taken the lead on a project, and be ready to share those stories during the interview.
