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- Tasks: Support line management and ensure accurate case allocation for service users.
- Company: Join a leading not-for-profit organisation dedicated to independent living services.
- Benefits: Enjoy 23 days annual leave, health perks, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE Grade '4' or equivalent in English and Maths required.
- Other info: Flexible working hours and guaranteed interviews for disabled candidates.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for a Reviewing Officer to provide support to the line management in the Birmingham and Worcestershire Appointeeships, working within a team to fulfil Penderels Trust contracts with various Local Authorities. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: (Hybrid working) Penderels Trust, Daisy Group, Unit 2 Golden Cross, Harborne Suite, 220 Chester Street, Aston, B6 4AH
Salary: £25,469 per annum / £12,735 pro rata
Hours: 18.5 hours per week
Working days & times: To be discussed with successful candidate
Perks: Investors in People: Silver Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months service)
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
The Role of Reviewing Officer - Your main duties will include:
- Review new referrals and contact the referrer to ensure all mandatory information that has been provided is correct prior to case allocation.
- Carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
- Audit and monitor the accounts for all services provided in the Birmingham and Worcestershire Appointeeships teams including active service users awaiting to be allocated and closure of accounts.
- Produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels Trust and Local authorities.
- Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PAs may have been declared to the insurance provider.
- Monitor and update the service users Trackers within the agreed timescale.
- Accompany Independent Living Advisers on Service User visits if necessary.
- Liaise with the Local Authorities, DWP and other departments.
- Ad-hoc admin duties.
Skills, Experience and Qualification - We are looking for someone with the following attributes:
- Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
- Ability to work in a fast-paced environment.
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
- Ability to input and maintain accurate data records.
- Excellent telephone manner.
- Ability to work as part of a team and on own initiative.
- Ability to work flexibly and to deadlines.
- Hold minimum GCSE Grade '4 or equivalent in English and Maths.
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Interview: If you believe you have what it takes to succeed in the role as Reviewing Officer then please apply. Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).
Closing date: Wednesday 18th February 2026
Reviewing Officer in Birmingham employer: Penderels Trust
Contact Detail:
Penderels Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reviewing Officer in Birmingham
✨Tip Number 1
Get to know the company! Research Penderels Trust and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the Reviewing Officer role. Think about how your skills align with the job description and be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions to ask during the interview. This shows your enthusiasm and helps you determine if the role is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in joining our team at Penderels Trust.
We think you need these skills to ace Reviewing Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Reviewing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since clear communication is key for this role, make sure your written application reflects that. Keep it concise, professional, and free of jargon. We want to see your ability to adapt your style to suit the audience!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, and ensure all mandatory information is included. This shows us that you can maintain accurate records, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Penderels Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reviewing Officer role and its responsibilities. Familiarise yourself with the key duties mentioned in the job description, such as reviewing referrals and liaising with local authorities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs or experiences. Think about times when you adapted your communication style to suit different audiences, whether it was through phone calls, emails, or face-to-face interactions. This will demonstrate your ability to connect with various stakeholders.
✨Demonstrate Your Data Management Skills
As a Reviewing Officer, you'll need to maintain accurate data records. Brush up on your Microsoft Office skills, especially Excel, and be ready to discuss any relevant experience you have with data management. You might even want to bring up specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for the Virtual Interview
Since interviews will be conducted via Microsoft Teams, ensure you're comfortable with the platform. Test your camera and microphone beforehand, and choose a quiet, well-lit space for the interview. This will help you present yourself professionally and make a great first impression, even in a virtual setting.
