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- Tasks: Provide admin support and excellent customer service to our Sunderland team.
- Company: Join a leading not-for-profit organization supporting independent living for people with disabilities.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Why this job: Make a real impact while gaining valuable experience in a meaningful role.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Work part-time, 21 hours a week, with potential for face-to-face training and meetings.
The predicted salary is between 18400 - 25800 £ per year.
We are currently looking for someone to provide administrative support to our Sunderland team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. Location: Sunderland (Hybrid working), potential face to face training at SR5 2TA and 6 weekly face to face meetings. Salary: The full-time equivalent is£23,088 per annum, the pro rata salary is £13,104 per annum Hours: 21 hours per week Working days & times: Monday, Wednesday and Friday, 9:00am to 4:30pm Closing date: Thursday 23 rd January 2025 Interview date: Interviews will take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted (Please check your junk/spam folders for our emails) The Role – Your main duties will include: Providing a professional customer service experience to all callers on behalf of the Sunderland team.
Clerical Officer employer: Penderels Trust Careers
Contact Detail:
Penderels Trust Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer
✨Tip Number 1
Familiarize yourself with the not-for-profit sector, especially in relation to independent living services. Understanding the mission and values of our organization will help you connect with the team during the interview.
✨Tip Number 2
Practice your customer service skills! Since providing a professional customer service experience is key for this role, consider role-playing common scenarios you might encounter when dealing with callers.
✨Tip Number 3
Prepare questions about the hybrid working model and face-to-face training. Showing that you're proactive and interested in how the team operates can set you apart from other candidates.
✨Tip Number 4
Make sure to check your tech setup if you're interviewing via video conferencing software. A smooth technical experience reflects your professionalism and readiness for the role.
We think you need these skills to ace Clerical Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Clerical Officer position. Understand the key responsibilities and required skills, especially the importance of providing professional customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in administrative support and customer service. Use specific examples that demonstrate your ability to handle calls professionally and provide assistance.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for supporting individuals with disabilities and health care needs. Mention why you are interested in working for a not-for-profit organization and how your values align with theirs.
Prepare for the Interview: If shortlisted, prepare for the interview by practicing common questions related to customer service and administrative tasks. Be ready to discuss your previous experiences and how they relate to the role.
How to prepare for a job interview at Penderels Trust Careers
✨Research the Organisation
Before your interview, take some time to learn about the not-for-profit organisation and its mission. Understanding their values and services will help you align your answers with what they stand for.
✨Prepare for Customer Service Scenarios
Since the role involves providing customer service, think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. Be ready to discuss these scenarios during the interview.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently about your experiences and how they relate to the job. Consider doing a mock interview with a friend or family member.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations.
