At a Glance
- Tasks: Join our sales team to manage customer orders and support sales operations.
- Company: Pendeford is a British kitchenware company with a legacy of quality since 1958.
- Benefits: Enjoy a pension scheme, generous sick pay, and a quarterly bonus linked to targets.
- Other info: Office-based role in Carlisle, Monday to Friday, with full training provided.
- Why this job: Be part of a dynamic team focused on excellent customer service and building relationships.
- Qualifications: Experience in sales administration and B2B environments is essential; familiarity with Amazon Vendor Central is a plus.
The predicted salary is between 24000 - 36000 £ per year.
About us
Proud of our heritage, Pendeford is a British company supplying quality kitchenware since 1958. Renowned for our trusted reputation and best-in-class service, we specialise in product development, import, and distribution of homeware essentials that redefine everyday living. From classic cookware and bakeware to stylish teapots, kettles, plastic kitchenware, and laundry accessories, our range reflects the best of British design and ingenuity.
Role Summary
Due to continued growth, we are looking for an experienced Sales Administrator to join our sales team, contributing to high quality customer service and supporting the team in achieving sales targets. This role is predominantly sales administration, however, also involves operational administration requirements to support the wider business. The role will serve as a point of contact for customers with queries about products, orders & deliveries and will provide support for sales representatives.
A successful candidate will need to be a self-starter, highly motivated & extremely detail oriented with a working knowledge of customer service best practices and have an excellent telephone manner. Working as part of a small team, your role will be customer focused through processing orders on our internal system, organising deliveries, dealing with customer queries and using initiative and problem-solving skills to anticipate and resolve issues and manage customer expectations.
Experience in B2B sales, ideally within wholesale distribution, would be highly advantageous. Familiarity with Amazon Vendor Central platforms is also desirable. A strong understanding of import and export documentation and processes would be beneficial. The role will require building and maintaining robust relationships with key external partners that are critical to the business.
Office experience in a similar role is essential.
The hours of working are Monday-Friday, 08:30 – 17:00. We offer 20 days holiday plus bank holidays, a pension scheme & a generous sick pay scheme.
Responsibilities:
·Processing customer orders on our internal system (full training will be given).
·Speaking to and emailing customers regarding their orders and enquiries.
·Build strong relationships with our customers.
·Build and maintain relationships with key external partners who are integral and business critical to our operations.
·Co-ordinating orders for dispatching via various couriers and monitoring order progression.
·Contacting customers to confirm deliveries and expected delivery times.
·Confidently communicate with customers to inform of any delays or changes in schedules.
·Confidently deal with incoming calls quickly, courteously and efficiently.
·Be able to resolve customer queries and respond to email requests.
·Work with the management team to maintain high level of service and communication.
·Understanding our product ranges.
·General sales office administration and document processing, alongside operational administrative tasks as needed.
·Always deliver excellent customer service.
Key Skills Required
·Confidence and personality with excellent communication skills, both written and verbal.
·Accurate with figures, computer literate.
·To be an industrious team player and work closely with colleagues.
·Acting on your own initiative without constant supervision.
·Excellent forward planning and organisational skills.
·Calm under pressure and ability to always remain professional.
·Excellent punctuality and attendance.
·Proficient with MS Office.
·Experience in B2B sales environments, wholesale distribution, Amazon Vendor Central, and import/export documentation would be beneficial.
·Job Types: Permanent, Full-time
Benefits:
·Company pension
. Attractive 5% quarterly bonus linked to targets
·On-site parking
·Sick pay
Schedule:
·Monday to Friday
Ability to commute/relocate:
·Carlisle: reliably commute or plan to relocate before starting work (required)
Experience:
·Order management system: 1 year (required)
·Sales administration: 3 years (required)
Work Location: In person
#J-18808-LjbffrSales and Operations Administrator in Carlisle employer: Pendeford Housewares
Pendeford is an exceptional employer, offering a supportive work environment where employees can thrive and develop their skills in sales and operations. With a strong focus on customer service and teamwork, the company provides ample opportunities for professional growth, alongside competitive benefits such as a pension scheme, generous sick pay, and a quarterly bonus linked to performance. Located in Carlisle, Pendeford's rich heritage and commitment to quality make it a rewarding place to contribute to the success of a trusted British brand.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Operations Administrator in Carlisle
✨Tip Number 1
Familiarise yourself with the kitchenware industry and Pendeford's product range. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, especially in a B2B context. Be prepared to discuss specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
✨Tip Number 3
If you have experience with Amazon Vendor Central, be ready to talk about it. Highlight any relevant projects or tasks you've completed that involved this platform, as it could set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing a mock order management scenario. This will not only demonstrate your understanding of the role but also your proactive approach to problem-solving and customer service.
We think you need these skills to ace Sales and Operations Administrator in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in sales administration and customer service. Emphasise any specific skills related to B2B sales, order management systems, and familiarity with Amazon Vendor Central.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for applying to Pendeford. Mention your understanding of their products and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience:In your application, clearly outline your previous roles in sales administration or similar positions. Provide examples of how you have successfully managed customer queries and built relationships with clients.
Showcase Communication Skills:Since excellent communication is key for this role, ensure your application reflects your verbal and written communication skills. Use clear and professional language throughout your CV and cover letter.
How to prepare for a job interview at Pendeford Housewares
✨Know the Company Inside Out
Before your interview, make sure you research Pendeford thoroughly. Understand their history, product range, and what sets them apart in the kitchenware market. This knowledge will help you demonstrate your genuine interest in the company and its values.
✨Showcase Your Customer Service Skills
As a Sales and Operations Administrator, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your excellent telephone manner and ability to maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, such as processing orders and coordinating deliveries. Use specific examples from your previous experience to illustrate your forward planning and attention to detail.
✨Familiarise Yourself with Relevant Tools
If you have experience with order management systems or Amazon Vendor Central, be sure to mention it during the interview. If not, take some time to learn about these tools beforehand. Showing that you're proactive and willing to learn can set you apart from other candidates.
