At a Glance
- Tasks: Drive innovation in advertising tech and transform media allocation with GenAI features.
- Company: Pencil, a cutting-edge SaaS company revolutionising content creation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on empowering small businesses and creative individuals.
- Why this job: Be at the forefront of AI in advertising and make a real impact on clients' success.
- Qualifications: Experience in media strategy and strong collaboration skills required.
The predicted salary is between 50000 - 60000 € per year.
At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.
At Pencil, our Customer Success Managers are at the forefront of shifting Pencil from a Creative GenAI Tool to an Agentic Operating System. You will own the testing, validating, and proving the business impact of Pencil’s new agentic media capabilities. Your goal is to work directly with our Product team and existing customers to transform their media allocation through GenAI + Agentic features and drive a 10x increase in connected media spend to Pencil.
Requirements
- Feature Validation & Testing: Become a power user of Pencil’s new media capabilities.
- Cross-Functional Product Collaboration: Partner closely with Product and Engineering to ensure new capabilities are performing correctly and meeting client needs.
- Customer Pilot Management: Identify and recruit existing enterprise clients to test new features.
- Campaign Execution & Measurement: Design and perform test campaigns to measure the ROI of agentic media buying versus traditional methods. You will be responsible for proving success metrics.
- Impact Reporting: For every new feature, deliver a validated 'Proof of Impact' report that translates new capabilities into a compelling business case for client SLTs.
- Strategic Media Integration: Act as a media strategist by helping clients connect their ad accounts to Pencil, expanding the universe of influenceable media spend.
Customer Success Manager (Media) employer: Pencil
At Pencil, we pride ourselves on fostering a dynamic and innovative work environment where creativity meets technology. As a Customer Success Manager, you will not only play a pivotal role in transforming the advertising landscape but also benefit from our commitment to employee growth through continuous learning opportunities and a collaborative culture. Located in a vibrant tech hub, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making Pencil an exceptional place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Media)
✨Tip Number 1
Get to know the company inside out! Research Pencil's mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and media strategies. Think about how you can demonstrate your experience with feature validation and cross-functional collaboration.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Manager (Media)
Some tips for your application 🫡
Show Your Passion for Innovation:When you're writing your application, let your enthusiasm for advertising technology and AI shine through. We want to see how you can contribute to our mission of making AI the go-to in advertising while supporting creative individuals and small businesses.
Highlight Relevant Experience:Make sure to showcase any experience you have with customer success, media strategies, or working with SaaS products. We’re looking for someone who can hit the ground running, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team and contribute to our goals.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Pencil
✨Know Your Product Inside Out
Before your interview, make sure you’re well-versed in Pencil’s SaaS product and its Generative AI capabilities. Familiarise yourself with how these features can benefit both big brands and small businesses. This knowledge will help you demonstrate your passion for the product and your ability to communicate its value to clients.
✨Showcase Your Collaboration Skills
As a Customer Success Manager, you'll need to work closely with Product and Engineering teams. Prepare examples of past experiences where you've successfully collaborated across departments. Highlight how you’ve contributed to feature validation or testing, as this will show your potential employer that you can bridge the gap between technical and client-facing roles.
✨Prepare for Impact Reporting Questions
Expect questions about how you would measure the success of new features. Brush up on your knowledge of ROI measurement and be ready to discuss how you would create compelling 'Proof of Impact' reports. This will demonstrate your analytical skills and your understanding of what drives business success.
✨Think Like a Media Strategist
Since the role involves strategic media integration, come prepared with ideas on how to connect ad accounts to Pencil. Think about how you would approach media allocation and campaign execution. Showing that you can think strategically about media spend will set you apart from other candidates.
