At a Glance
- Tasks: Drive innovation in advertising tech and help clients succeed with cutting-edge AI tools.
- Company: Join Pencil, a leader in advertising technology with a mission to empower creativity.
- Benefits: Enjoy flexible time off, health insurance, and wellness stipends while working remotely.
- Other info: Dynamic role with opportunities for growth and collaboration in a fast-paced environment.
- Why this job: Make a real impact by transforming media strategies for small businesses and creative individuals.
- Qualifications: 5+ years in media strategy, data-driven problem solver, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.
At Pencil, our Client Success Managers are at the forefront of shifting Pencil from a Creative GenAI Tool to an Agentic Operating System. You will own the testing, validating, and proving the business impact of Pencil’s new agentic media capabilities. Your goal is to work directly with our Product team and existing customers to transform their media allocation through GenAI + Agentic features and drive a 10x increase in connected media spend to Pencil. You must be based in London or Paris to be considered for this role.
Key responsibilities
- Feature Validation & Testing: Become a power user of Pencil’s new media capabilities.
- Cross-Functional Product Collaboration: Partner closely with Product and Engineering to ensure new capabilities are performing correctly and meeting client needs.
- Customer Pilot Management: Identify and recruit existing enterprise clients to test new features.
- Campaign Execution & Measurement: Design and perform test campaigns to measure the ROI of agentic media buying versus traditional methods. You will be responsible for proving success metrics.
- Impact Reporting: For every new feature, deliver a validated "Proof of Impact" report that translates new capabilities into a compelling business case for client SLTs.
- Strategic Media Integration: Act as a media strategist by helping clients connect their ad accounts to Pencil, expanding the universe of influenceable media spend.
- Internal Media Enablement: Design and deliver training programs for creative CSMs to expand their expertise into media buying; build internal documentation to scale media fluency across the client-facing organization.
Your background
- 5+ Years in Media Strategy or Performance Marketing: Experience managing complex digital campaigns (Google Ads, DV360, Meta) is essential.
- Data-Driven Problem Solver: Comfortable analyzing campaign performance data.
- Technically Fluent Communicator: Clearly translates complex concepts for non-technical marketing leaders.
- SaaS or DSP experience preferred.
- Testing Mindset: Experience in A/B testing frameworks with statistical significance is highly preferred.
- Proactive & Agile: Thrives in a fast-paced environment where you must validate and test new product features on a tight timeline.
- AI & LLM Literacy: A strong conceptual understanding of Large Language Models (LLMs) and generative AI workflows, with a track record of applying AI tools to solve marketing or operational challenges.
You’ll Thrive Here If You…
- You get energy from helping others succeed.
- You’re proactive, curious, and adaptable.
- You care about clarity and making complex things easy and fun to use.
- You enjoy a mix of technical problem-solving and creative thinking.
KPIs & Success Measures
- Connected Spend Growth: Volume of client media spend successfully connected to Pencil.
- Customer Proactivity: Successfully identify and sell testing opportunities to existing customers to trial new Pencil capabilities.
- Feature Validation Rate: Number of new media agents successfully tested and proven with a client case study.
- GTM Readiness: Speed and accuracy of feedback loops between your client tests and the Product team’s engineering sprints.
- Internal Upskilling & Enablement Effectiveness: Time-to-productivity for internal teams using new playbooks, use-case documents, and regular upskilling sessions.
25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. Health insurance / private medical cover. Monthly stipend towards wellness, fitness, and learning and development. Remote - work from anywhere in your home country. Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. Access to our Pencil office in The Shard, London for UK employees.
Client Success Manager employer: Pencil
At Pencil, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As a Client Success Manager, you will be at the forefront of transforming advertising technology while enjoying benefits such as flexible time off, health insurance, and a monthly wellness stipend. With opportunities for professional growth and collaboration in our stunning office at The Shard, London, Pencil is an exceptional employer for those looking to make a meaningful impact in the world of advertising.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Pencil and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Pencil are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Pencil on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Pencil. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Pencil. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Pencil:Show us that you’ve done your homework! In your application, briefly mention what you admire about Pencil’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Pencil
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Pencil will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Pencil, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
