At a Glance
- Tasks: Be the friendly face of our GP practice, managing calls and patient appointments.
- Company: Join Soho Square General Practice, a supportive NHS GP surgery in vibrant Central London.
- Benefits: Enjoy 25 days annual leave, NHS Pension, and a flexible working environment.
- Other info: Work in a diverse environment with opportunities for personal development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and IT literacy; previous customer service or GP experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
Monday to Friday. Working pattern between 08:00 and 18:30. Salary negotiable depending on experience. Soho Square General Practice are looking for a Receptionist to join our team. We are located in Frith Street, Soho. We provide the NHS Pension and 25 days annual leave plus bank holidays.
Main duties of the job:
- Our receptionist is the first point of contact for patients, playing a key role in the day‑to‑day running of our GP surgery.
- Duties include answering telephone calls, booking and managing appointments, greeting and checking in patients, and contacting patients who are due to be seen.
The successful candidate will be a strong communicator with excellent written and spoken English, a confident and friendly manner, and a good level of IT literacy. The ability to remain calm and organised in a busy environment is essential. Previous experience in either a GP Practice or customer service role is required.
Job responsibilities:
- Answering telephone calls and dealing with face‑to‑face enquiries.
- Receiving and directing patients and visitors to the Practice.
- Keeping accurate records of patients attending and those requiring visits.
- Receiving and recording requests for home visits.
- Making new and follow‑up appointments.
- Pulling/filing notes and extracting/making ready patients notes for surgeries if required.
- Liaising between reception and the Clinicians during surgeries as appropriate.
- Act as a Patient Chaperone as and when required.
- Receiving and recording messages for Clinicians and other members of Internal Staff as required.
Personal:
- Be committed to own personal development by maintaining an up to date training record and contributing to the annual review process.
- Effectively manage own time and workload.
- Support the equality, diversity and rights of patients, carers and colleagues.
- Understand and respect the confidentiality and sensitivity of issues to do with patients, their care and treatment.
- Be flexible within reason, to help cover shifts in the event of holiday and sickness.
- Inform and consult with Manager regularly throughout the day to enable the efficient operation of Reception and Administrative functions.
- You will be required to undertake all other duties that may be reasonably asked of you including supporting the work of the Administration team when required.
Person Specification:
- Good oral and written English communication skills.
- Good level of IT literacy.
- Minimum 5 GCSEs or equivalent to include Maths and English.
- Experience working in a customer/patient facing environment or previous experience in a GP Practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist in City of Westminster employer: Penceat Medical Limited
Soho Square General Practice is an excellent employer, offering a supportive and friendly work environment in the heart of Central London. With benefits such as the NHS Pension, 25 days of annual leave plus bank holidays, and opportunities for personal development, employees can thrive while serving a diverse patient population. The role of Receptionist not only provides valuable experience in NHS primary care but also fosters a culture of teamwork and respect for all patients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Penceat Medical Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Penceat Medical Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Penceat Medical Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Penceat Medical Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Penceat Medical Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Penceat Medical Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Penceat Medical Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Penceat Medical Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Penceat Medical Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
