Specialty Lines Strategic Account Manager

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.

Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Join Pen Underwriting, a dynamic and ambitious organisation with a clear goal to achieve £1.75bn in Gross Written Premium (GWP). The position is part of the Senior Leadership team and reports directly to Pen’s Head of Distribution for the UK & Europe. Pen currently generates a significant amount of GWP from Specialty lines, with a clear ambition to expand into more niche product areas in the coming years. This role will play a critical part in driving that growth by managing and developing key broker relationships within the Specialty market.

The role is based in London and is best suited to a candidate who is either London-based or can easily commute to London three to four days per week. This is a unique opportunity to join a dynamic and ambitious organisation at a pivotal stage of its growth journey. The successful candidate will play a key role in shaping Pen’s future within the Specialty market, working alongside a highly skilled and motivated team.

How You’ll Make An Impact

• Manage a panel of around 20 key broker relationships, focusing on Specialty classes such as Marine (various classes), Professional Indemnity, Solicitors PI, Corporate Cyber, Clean Energy, Technology, and London Market Casualty.
• Drive organic growth for Pen, with a specific focus on the Specialty classes of business within the assigned broker panel.
• Collaborate across Pen’s three trading divisions, requiring exceptional stakeholder management skills at both Executive and Executive-minus-one levels.
• This is a customer-facing role, requiring significant time spent in the market with brokers. The successful candidate will be expected to engage at all levels within broker organisations.
• Oversee and manage key activities, including Quarterly Business Reviews (QBRs), Specialty Broker Strategy & Strategic pipeline management.

About You

• Extensive experience in a customer-facing role, ideally within a Specialty insurance environment.
• Proven expertise in managing broker relationships and delivering growth in Specialty lines.
• Strong stakeholder management skills, with the ability to influence and collaborate effectively at senior levels.
• A proactive, market-facing approach, with the ability to build and maintain strong relationships across broker organisations.
• Right to work in the UK.

If you’re ready to take on a pivotal role in shaping the future of Specialty lines at Pen Underwriting, we’d love to hear from you!

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.