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- Tasks: Lead complex claims handling for Professional Indemnity and Financial Lines, ensuring exceptional service.
- Company: Join Gallagher, a leader in insurance with a commitment to diversity and inclusion.
- Benefits: Enjoy 25+ days holiday, health plans, life insurance, and discounted gym memberships.
- Other info: Flexible work culture with opportunities for volunteering and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your career in insurance.
- Qualifications: Extensive experience in PI/Financial Lines and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Lead the end-to-end handling of complex and high-value Professional Indemnity (PI) and Financial Lines claims, delivering exceptional service to clients, brokers and underwriters while driving improvements in claims handling and risk management.
Responsibilities
- Own and lead the full lifecycle of a portfolio of PI and Financial Lines claims, from notification to settlement, including coverage analysis, liability assessment, quantum evaluation and proactive strategy setting.
- Act as the primary claims contact for brokers, insureds and underwriters, providing clear updates, technical guidance and pragmatic solutions to support retention and service delivery.
- Manage, instruct and challenge panel solicitors, counsel and experts, agree defence strategy, control defence spend and ensure timely, high-quality outputs and appropriate reporting.
- Set, monitor and recommend claims reserves, manage settlements and defence costs within delegated authority, and escalate large-loss and sensitive matters as per governance requirements.
- Serve as a technical referral point for colleagues, supporting file reviews, audits and training, and providing coaching to drive consistent, high-quality outcomes.
- Undertake additional senior technical tasks assigned by the Financial Lines Claims Manager, including participation in projects and process improvement initiatives.
- Maintain audit-ready claim files, ensuring accurate and timely documentation of coverage position, strategy, key decisions, correspondence and financial transactions within the claims system.
- Identify and pursue recovery opportunities (contribution and subrogation where applicable) and coordinate with underwriters and market participants to achieve the best commercial outcome.
- Identify and report trends, emerging risk themes and systemic issues across the portfolio and allocated accounts, contributing to client stewardship, service reviews and improvements to claims handling and risk management.
Qualifications
- Extensive experience as a senior technical handler in Professional Indemnity and/or Financial Lines, with a proven track record of handling complex, high-value, or sensitive matters.
- Strong technical knowledge of PI/Financial Lines wordings and market practice across classes such as solicitors, construction professionals, accountants, university PI and D&O.
- Professional qualifications such as ACII (or working towards) and/or a legal qualification (qualified solicitor, barrister or CILEx); applications from candidates with a law-firm background are welcomed.
- Excellent client-facing communication and stakeholder management skills, with the ability to build trusted relationships, lead difficult conversations and contribute to account management and service planning.
- Strong analytical and problem-solving skills, including the ability to apply legal reasoning to coverage and liability issues with excellent attention to detail and accuracy.
- A flexible and adaptable approach, able to cope with changing priorities and deadlines.
- Proficient in using MS Office applications and claims systems.
- Right to work in the UK.
Compensation & Benefits
- Minimum of 25 days holiday plus bank holidays, with the option to buy additional days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance paying 4× your basic annual salary, with the option to top-up to 10×.
- Income protection covering up to 50% of your annual income, with options to top up.
- Health cash plan or private medical insurance.
Other Benefits
- Three fully paid volunteering days per year.
- Employee Stock Purchase Plan, offering company shares at a discount.
- Share incentive plan, HMRC approved and tax-effective.
- Critical illness cover.
- Discounted gym membership, with access to over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on weekly shop or major purchases.
- Emergency back-up family care.
- And many more…
We Value Inclusion and Diversity
Inclusion and diversity are core to our business. Gallagher embraces diverse identities, experiences and talents, enabling us to provide better service to our clients and communities. We are committed to equal employment opportunity and prohibit discrimination on the basis of protected characteristics. We support reasonable adjustments for applicants with disabilities and maintain a living wage commitment.
Senior Claims Handler employer: Pen Underwriting UK
Contact Detail:
Pen Underwriting UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Claims Handler role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of Professional Indemnity and Financial Lines. Be ready to discuss your experience with complex claims and how you've driven improvements in claims handling. We want to see that you can bring value to the team!
✨Tip Number 3
Showcase your client-facing skills! During interviews, highlight examples where you've built trusted relationships with brokers and underwriters. This is key for a Senior Claims Handler, so make sure we see your communication prowess in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Claims Handler role. Highlight your experience with Professional Indemnity and Financial Lines claims, and show us how your skills align with the responsibilities mentioned in the job description.
Showcase Your Technical Knowledge: We want to see your strong grasp of PI/Financial Lines wordings and market practices. Include specific examples of complex claims you've handled and how you approached them, as this will demonstrate your expertise and problem-solving skills.
Communicate Clearly: Your written application should reflect your excellent client-facing communication skills. Use clear and concise language, and make sure to convey your ability to build relationships and lead difficult conversations effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that your application is received directly by us, making it easier for our team to review your credentials and get back to you.
How to prepare for a job interview at Pen Underwriting UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Professional Indemnity and Financial Lines. Be ready to discuss specific cases you've handled, focusing on your approach to coverage analysis and liability assessment. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Communication Skills
As a Senior Claims Handler, you'll need to communicate effectively with clients, brokers, and underwriters. Prepare examples of how you've successfully managed difficult conversations or built trusted relationships in the past. This will demonstrate your client-facing skills and stakeholder management abilities.
✨Be Ready for Technical Questions
Expect questions that test your technical knowledge of PI/Financial Lines wordings and market practices. Brush up on recent trends and emerging risk themes in the industry. Being able to discuss these confidently will set you apart as a knowledgeable candidate.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in claims handling and how you approached them. Highlight your analytical skills and attention to detail, especially in relation to managing settlements and defence costs. This will show that you can think critically and adapt to changing priorities.