Marine Claims Handler

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Overview

Join our Pen Claims team as a Marine Claims Handler. Based in London with a hybrid working model, you will manage a portfolio of marine claims, including cargo, hull, and Marine liability from notification to settlement. You will work closely with clients, brokers, and underwriters, providing excellent service and technical expertise. This role offers the chance to make a real impact in a collaborative and supportive environment by contributing to the development and improvement of the marine claims function and processes.

How You’ll Make an Impact

• Investigate, negotiate and resolve marine claims in accordance with policy terms and conditions, best practices and service standards.
• Maintain accurate and timely records of claims data, correspondence and financial transactions in the claims system.
• Communicate effectively and professionally with internal and external stakeholders such as clients, brokers, underwriters, surveyors, lawyers and regulators.
• Monitor and manage claims reserves, payments and recoveries, ensuring compliance with internal and external guidelines and regulations.
• Identify and report on trends, issues and opportunities related to marine claims, and propose solutions and recommendations.
• Participate in claims audits, reviews and training, and provide feedback and support to colleagues and managers.
• Keep abreast of market developments, legal updates and industry best practices in marine claims.
• Perform any other duties as assigned by the Marine Claims Manager or senior management.

About You

• Experience in handling marine claims, preferably in an insurance company or a broker.
• A relevant professional qualification, such as CII, ACII or AMIM, or working towards one.
• A sound knowledge of marine insurance products, policies and markets.
• A strong analytical and problem‑solving ability, with attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• A self‑motivated and proactive attitude, with the ability to work independently and as part of a team.
• A flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
• Proficient in using MS Office applications and claims systems.

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance paying 4× your basic annual salary, with the option to top‑up to 10×.
• Income protection covering up to 50 % of your annual income, with options to top‑up.
• Health cash plan or private medical insurance.

Other Benefits

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax‑effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency backup family care.
• And many more…

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded in the fabric of our organisation. Gallagher has led with a commitment to sustainability and support for the communities where we live and work for more than 95 years. We embrace our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. Inclusion is a conscious commitment; diversity is a vital strength. We live out The Gallagher Way to its fullest.

Gallagher is Disability Confident and committed. We pledge an inclusive, accessible recruitment process and support existing employees with long‑term health conditions or disabilities. If you require reasonable adjustments to your application, please let us know or contact TAGlobalSupport@ajg.com. We are a Living Wage employer and oppose any form of unfair treatment on grounds of gender, identity, marital status, partnership status, parenthood, race, ethnicity, colour, nationality, disability, sexual orientation, religion, age or caring responsibilities.

Gallagher believes all persons are entitled to equal employment opportunity and prohibits discrimination by managers, employees, vendors or customers on protected characteristics such as gender, sexual orientation, disability, age, etc. Equal opportunity extends to recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff and termination. We will make reasonable accommodations for qualified individuals with disabilities unless it would impose undue hardship on our business.