Senior Claims Handler in London

Lead the end-to-end handling of complex and high-value Professional Indemnity (PI) and Financial Lines claims, delivering exceptional service to clients, brokers and underwriters while driving improvements in claims handling and risk management.

Responsibilities

• Own and lead the full lifecycle of a portfolio of PI and Financial Lines claims, from notification to settlement, including coverage analysis, liability assessment, quantum evaluation and proactive strategy setting.
• Act as the primary claims contact for brokers, insureds and underwriters, providing clear updates, technical guidance and pragmatic solutions to support retention and service delivery.
• Manage, instruct and challenge panel solicitors, counsel and experts, agree defence strategy, control defence spend and ensure timely, high-quality outputs and appropriate reporting.
• Set, monitor and recommend claims reserves, manage settlements and defence costs within delegated authority, and escalate large-loss and sensitive matters as per governance requirements.
• Serve as a technical referral point for colleagues, supporting file reviews, audits and training, and providing coaching to drive consistent, high-quality outcomes.
• Undertake additional senior technical tasks assigned by the Financial Lines Claims Manager, including participation in projects and process improvement initiatives.
• Maintain audit-ready claim files, ensuring accurate and timely documentation of coverage position, strategy, key decisions, correspondence and financial transactions within the claims system.
• Identify and pursue recovery opportunities (contribution and subrogation where applicable) and coordinate with underwriters and market participants to achieve the best commercial outcome.
• Identify and report trends, emerging risk themes and systemic issues across the portfolio and allocated accounts, contributing to client stewardship, service reviews and improvements to claims handling and risk management.

Qualifications

• Extensive experience as a senior technical handler in Professional Indemnity and/or Financial Lines, with a proven track record of handling complex, high-value, or sensitive matters.
• Strong technical knowledge of PI/Financial Lines wordings and market practice across classes such as solicitors, construction professionals, accountants, university PI and D&O.
• Professional qualifications such as ACII (or working towards) and/or a legal qualification (qualified solicitor, barrister or CILEx); applications from candidates with a law-firm background are welcomed.
• Excellent client-facing communication and stakeholder management skills, with the ability to build trusted relationships, lead difficult conversations and contribute to account management and service planning.
• Strong analytical and problem-solving skills, including the ability to apply legal reasoning to coverage and liability issues with excellent attention to detail and accuracy.
• A flexible and adaptable approach, able to cope with changing priorities and deadlines.
• Proficient in using MS Office applications and claims systems.
• Right to work in the UK.

Compensation & Benefits

• Minimum of 25 days holiday plus bank holidays, with the option to buy additional days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance paying 4× your basic annual salary, with the option to top-up to 10×.
• Income protection covering up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.

Other Benefits

• Three fully paid volunteering days per year.
• Employee Stock Purchase Plan, offering company shares at a discount.
• Share incentive plan, HMRC approved and tax-effective.
• Critical illness cover.
• Discounted gym membership, with access to over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on weekly shop or major purchases.
• Emergency back-up family care.
• And many more…

We Value Inclusion and Diversity

Inclusion and diversity are core to our business. Gallagher embraces diverse identities, experiences and talents, enabling us to provide better service to our clients and communities. We are committed to equal employment opportunity and prohibit discrimination on the basis of protected characteristics. We support reasonable adjustments for applicants with disabilities and maintain a living wage commitment.