Claims Technician in Leatherhead

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together.

We are seeking a dedicated Claims Handler to join our team and act in the best interests of the Company by delivering a high‑quality, cost‑effective claims service to customers. The role will be based either at the Leatherhead or Chelmsford office. This role plays a vital part in achieving our claims business goals within established handling authorities.

The role requires applying professional skills, experience, and judgement to optimise the Company’s financial performance, contributing to short‑ and long‑term business objectives including budget and EBITDAC targets. The position involves delivering a high standard of service to clients and insurers, while consistently upholding the Company’s reputation through honesty, integrity, and good faith in all dealings with employees, customers, suppliers, and the wider community.

How You’ll Make An Impact

• Handle referrals/queries from Admin Assistants
• Liaise with Insurers, Accounts and Underwriting departments
• Handle and execute all allocated claims workload in accordance with the companies laid down service standards
• Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Deliver a high quality, cost effective claims service to customers
• Ensure effective and prompt settlement of claims in specialist areas
• Communicate effectively with Underwriting team prior to either confirming or declining cover
• Operate within the confines of the agreed personal delegated claims authority as defined
• Assist other departmental staff with their allocated workload at the behest of the department manager, particularly in times of staff absence
• Utilise company preferred insurance pool
• Reports complaints effectively in line with the companies complaints procedure
• Acts at all times in adherence to the FCA rules and in accordance with the company staff handbook.

About You

• Understand the principals and practice of insurance, specifically relating to motor and non‑motor insurance as applicable
• Knowledge of market practices in settling third‑party claims, AD and total loss claims
• Knowledge of MID (Motor Insurers Database) procedures and requirements as applicable
• Effective use and understanding of technology required to transact business
• Knowledge of FCA requirements, specifically in respect of data security and management of customer information
• Basic financial management skills
• Firm grasp of need to be accurate in use and entry of data
• A good ability to use standard MS office products being Outlook, Excel, Word and Powerpoint

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Seniority Level: Not Applicable

Employment Type: Full-time

Job Function: Finance and Sales

Industries: Insurance