At a Glance
- Tasks: Manage client accounts and support Account Executives in a fast-paced environment.
- Company: Join Pen, a dynamic underwriting business transforming the insurance landscape.
- Benefits: Enjoy 25+ days holiday, health plans, and exciting career growth opportunities.
- Other info: Inclusive workplace committed to diversity and employee well-being.
- Why this job: Be part of a team that champions innovation and makes a real impact.
- Qualifications: Strong interpersonal skills and customer service experience are essential.
The predicted salary is between 35000 - 45000 £ per year.
At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.
Are you happy to help and keen to ensure clients are well taken care of and professional beyond measure? We’re seeking an expert and knowledgeable Account Manager to join us. Working in a fast-paced and dynamic environment to provide outstanding support to the Account Executives as well as managing your own accounts, this role can be either office based or a hybrid role with infrequent working days in the office. We provide specialist insurance and risk management products for the fuel, hazardous haulage, chemical and environmental sectors.
How You'll Make An Impact
- Working in partnership with our Account Executives and managing your own portfolio to meet the demands and needs of our clients, as well as securing new clients.
- Negotiating terms with insurers, building renewal documentation, processing mid-term adjustments and crafting compelling proposals for new and existing clients.
- Ensure client details are recorded accurately and entered onto Acturis quickly; this allows us to keep all client records accurate for audit purposes.
- Assist your clients with queries, confirm cover with the insurers, process policies and chase outstanding documentation when required.
- Manage all account queries and credit control matters, highlighting any concerns to your line manager promptly.
About You
- Interpersonal skills and a dedication to customer excellence is essential, as this is an awareness of the importance of maximising opportunities.
- Preferably Cert CII qualified.
- Having worked to targets within a regulated, measurable framework and achieved SLA’s.
- Preferable previous experience of Acturis is desirable.
- Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate.
- Risk aware with strong planning and analytical skills along with accuracy and attention to detail.
- Eligible to work in the UK.
Compensation and Benefits
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Other benefits include:
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back-up family care.
- And many more…
We Value Inclusion and Diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Gallagher is Disability Confident and Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch.
Account Manager in Leatherhead employer: Pen Underwriting UK
At Pen Underwriting UK, we pride ourselves on being an excellent employer by fostering a collaborative and dynamic work culture that empowers our employees to thrive. With a strong focus on professional development, you will have ample opportunities to enhance your expertise in specialist insurance offerings while working alongside a supportive team dedicated to client satisfaction. Our hybrid work model allows for flexibility, making it an ideal environment for those seeking meaningful and rewarding employment in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. The more people know you’re looking for an Account Manager role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Pen and understanding their values. Be ready to discuss how your skills align with their mission of unlocking possibilities and providing outstanding client support. Show them you’re not just another candidate!
✨Tip Number 3
Practice your negotiation skills! As an Account Manager, you’ll need to negotiate terms with insurers. Role-play scenarios with friends or mentors to build confidence and refine your approach before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Pen and being part of their innovative journey.
We think you need these skills to ace Account Manager in Leatherhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in client management and insurance, and don’t forget to showcase your interpersonal skills—these are key for us!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets and deliver excellent customer service. Use numbers and examples where possible; we love seeing quantifiable results!
Be Authentic:Let your personality shine through in your application. We value creativity and initiative, so don’t be afraid to express your passion for the industry and how you can contribute to our team at Pen.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Pen Underwriting UK
✨Know Your Stuff
Before the interview, make sure you understand the insurance products and services Pen offers, especially in the fuel, hazardous haulage, chemical, and environmental sectors. Familiarise yourself with key terms and concepts so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Interpersonal Skills
As an Account Manager, strong interpersonal skills are crucial. Prepare examples of how you've successfully managed client relationships in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready to Discuss Targets
Pen values accountability and measurable results. Be prepared to discuss your previous experiences working towards targets and achieving SLAs. Use specific metrics or achievements to illustrate your success and how you can bring that same drive to their team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how they measure success for the Account Manager role, or what challenges they currently face in the market. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
