At a Glance
- Tasks: Manage motor claims from start to finish and build strong customer relationships.
- Company: Join Pen, a dynamic underwriting business backed by Gallagher.
- Benefits: Competitive pay, comprehensive benefits, career development, and flexible working options.
- Other info: Inclusive culture with genuine progression opportunities and accessible leadership.
- Why this job: Make a real impact in a fast-paced environment with unique claims exposure.
- Qualifications: Experience in handling motor claims and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Introduction
At Pen, we don’t just underwrite risk, we unlock possibility.
We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution.
With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.
Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.
Here, agility meets stability.
Creativity meets execution.
And your career meets real opportunity.
At Pen, we champion innovation, value accountability, and thrive on building something better together.
If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.
Overview
We're looking for an enthusiastic and proactive Motor Claims Handler to join our specialist claims team with Pen Underwriting.
This is a fantastic opportunity for someone with end to end motor claims experience who enjoys building strong customer relationships and wants to work on a varied caseload that goes beyond standard motor claims.
Unlike many insurer environments where claims are allocated by claim type, you'll manage claims based on client accounts, taking ownership of customer relationships and handling a wide range of claims from first notification through to resolution.
Alongside traditional motor claims, you'll also gain exposure to unique environmental and fuel-related claims, offering the chance to develop expertise in an interesting and varied area.
This is a great opportunity for someone who enjoys working in a fast paced environment, managing their own workload and building long term customer relationships.
We offer comprehensive training, genuine progression opportunities and flexible hybrid working.
Working hours are Monday to Friday, 9am - 5pm.
- How You'll Make An Impact
- Managing a portfolio of motor claims from FNOL through to settlement
- Handling both own damage and third party motor claims
- Managing credit hire, total loss and liability related claims
- Building strong relationships with clients, customers, brokers and suppliers
- Providing regular updates and guidance throughout the claims journey
- Prioritising and managing a high volume caseload in a fast paced environment
- Handling a unique range of environmental and fuel related claims alongside traditional motor claims
About You
- Experience handling motor claims throughout the full claims lifecycle, from FNOL through to resolution.
- Experience dealing with a broad range of motor claims, including own damage, third party, credit hire and total loss claims.
- Strong customer service, communication and relationship building skills.
- Ability to manage a busy caseload and prioritise competing demands effectively.
- Confident working in a fast paced environment and taking ownership of claims from start to finish.
- Enthusiastic, proactive and keen to learn new areas of claims handling, including environmental and fuel-related claims.
Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace.
If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.
Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch.
We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).
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Motor Claims Handler in Chelmsford employer: Pen Underwriting UK
At Pen, we pride ourselves on being an exceptional employer that champions innovation and accountability within a dynamic and collaborative work culture. Our commitment to employee growth is evident through comprehensive career development opportunities and a supportive environment that values diverse perspectives. Located in the heart of the UK, we offer a hybrid working model that promotes flexibility, allowing you to thrive both in-office and remotely while contributing to meaningful projects that shape the future of underwriting.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Chelmsford
✨Dive Into Industry Networking Events
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We think you need these skills to ace Motor Claims Handler in Chelmsford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Pen Underwriting UK.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Pen Underwriting UK. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Pen Underwriting UK
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Pen Underwriting UK to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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✨Prepare for Behavioural Questions
As a full-timer at Pen Underwriting UK, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Pen Underwriting UK's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
