Account Director

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.

For over 30 years, Risk Management Partners (RMP) has been a trusted partner for public sector and education organisations across the UK. We’ve built strong, long-term relationships and a reputation for delivering exceptional risk management solutions. As the risk landscape evolves, we’re committed to helping our clients stay ahead with the right tools and strategies.

This is a home‑based role, ideally located in the South Wales area, but we’re open to flexibility for the right candidate. In this role, you’ll be at the heart of our client relationships, working closely with Local Authorities, Police and Fire Authorities, and Higher Education Institutions.

• Collaborate with underwriters, account handlers, claims team and other internal and external stakeholders to deliver tailored solutions.
• Support the implementation of the Regional Business Plan as required.
• Manage the renewal/tender process, including the completion of renewal reports and/or tender evaluation documents, engaging with both legal and compliance to ensure a compliant bid.
• Actively engage in national and regional events, including ALARM, Legal Panel updates and Insurance Officers Group meetings, taking the opportunities to network with brokers, clients, and suppliers.
• Your work will directly contribute to retaining and growing our client portfolio while supporting the implementation of our Regional Business Plan.
• Build and maintain strong relationships with clients, brokers, and prospects.
• Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures.

• A passion for learning and professional development, with a commitment to achieving or working towards CII/ACII qualifications.
• A solid understanding of general insurance products, services, and classes of insurance.
• The ability to analyse and extract key information from documents like tenders and proposals.
• Excellent attention to detail.
• Strong communication skills, with the ability to build and maintain relationships.
• Strong or willingness to develop presentation skills.
• A client-focused mindset, with a drive to deliver excellent outcomes.
• Proficiency in using MS Office and other relevant tools.
• Right to work in the UK.

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, with Gallagher contribution.
• Life insurance, paying 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, covering up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved and tax‑effective.
• Critical illness cover.
• Discounted gym membership, with access to over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.

Inclusion and diversity (I&D) is a core part of our business, embedded into the fabric of our organisation. Gallagher has led with a commitment to sustainability and to supporting the communities where we live and work for more than 95 years. We embrace our employees’ diverse identities, experiences and talents, enabling us to better serve our clients and communities.