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- Tasks: Join our Scheduling Team to coordinate and manage work schedules for consultants.
- Company: We are a professional services company focused on delivering exceptional client experiences.
- Benefits: Enjoy 25 days holiday, private medical insurance, life cover, and training opportunities.
- Why this job: Be part of a dynamic team where you can grow personally and professionally while making an impact.
- Qualifications: Experience in scheduling or coordination roles is essential; strong communication skills are a must.
- Other info: This role offers a chance to thrive in a supportive environment with a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly organised and detail-orientated individual to join our Scheduling Team. In this role, you will be working alongside the Scheduling Manager and another coordinator to efficiently schedule work for our consultants based on client requirements. Working closely with clients, sales and consultants to ensure smooth and effective scheduling processes.
Responsibilities:
- Review work orders created by the Sales team for accuracy and completeness, identifying any problems or missing information.
- Communicate with clients to determine their preferred dates and scheduling constraints, ensuring excellent customer service and client satisfaction.
- Assess consultant availability within the schedule, considering existing commitments and workload, to identify suitable time slots for new work.
- Schedule work by assigning consultants to specific jobs, updating their calendars, and ensuring they have the necessary information and resources.
- Coordinate and collaborate with the Sales team to keep them informed of scheduled work.
- Monitor and track the progress of scheduled work, ensuring that projects are delivered within agreed-upon timelines.
- Maintain accurate and up-to-date records of scheduled work, client preferences, and consultant availability using appropriate scheduling tools or software.
Experience:
- Proven experience in scheduling, coordination, or planning roles within a professional services environment.
- Familiarity with the specific industry and services provided by the company is advantageous.
- Strong organisational skills with a keen eye for detail and the ability to multitask effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport and collaborate with clients, consultants, and internal teams.
- Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy and professionalism.
- Strong customer service orientation and a commitment to delivering exceptional client experiences.
Current benefits include:
- Competitive salary based on experience.
- 25 days holiday + 8 bank holidays.
- Private Medical Insurance and Healthcare Benefit on completion of probation.
- Life insurance cover.
- Group personal pension.
- Financing available for training and conference attendance.
- EV lease salary sacrifice scheme on completion of probation.
- An environment where you can flourish, learn, and grow, as a person not just as an employee.
Scheduling Co-ordinator employer: Pen Test Partners
Contact Detail:
Pen Test Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Co-ordinator
✨Tip Number 1
Familiarise yourself with scheduling software commonly used in the industry. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to multitask effectively, which is crucial for a Scheduling Co-ordinator.
✨Tip Number 3
Research our company and understand the services we provide. Being knowledgeable about our industry will help you communicate more effectively with clients and consultants, demonstrating your commitment to the role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role involves direct communication with clients, showcasing your ability to build rapport and ensure client satisfaction will be key in the interview.
We think you need these skills to ace Scheduling Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, coordination, or planning roles. Emphasise your organisational skills and attention to detail, as these are crucial for the Scheduling Co-ordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage schedules effectively and provide excellent customer service.
Showcase Communication Skills: Since the role involves liaising with clients and internal teams, include examples of how you've successfully communicated and collaborated in previous positions. This will highlight your interpersonal skills.
Highlight Problem-Solving Abilities: Discuss any instances where you've identified and resolved scheduling issues or improved processes in your past roles. This will show your proactive approach and ability to work under pressure.
How to prepare for a job interview at Pen Test Partners
✨Showcase Your Organisational Skills
As a Scheduling Co-ordinator, your ability to stay organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or schedules, highlighting how you prioritised and maintained accuracy under pressure.
✨Demonstrate Excellent Communication
Since the role involves liaising with clients and internal teams, be ready to discuss how you've effectively communicated in previous roles. Share specific instances where your communication skills led to improved client satisfaction or smoother operations.
✨Familiarise Yourself with Scheduling Tools
Research and mention any scheduling software or tools you have experience with. If you’re familiar with the tools used by the company, bring that up during the interview to show your readiness to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in scheduling conflicts. Think of scenarios where you had to resolve issues quickly and efficiently, and be prepared to explain your thought process and the outcomes.
