Planet Education Networks (PEN Group) seeks an experienced Technical Support Manager to lead its software application support function on-site in London. You will oversee a hands-on team, develop processes, monitor SLAs and collaborate with Projects, Developers and QA to resolve software issues efficiently.
The role emphasizes team leadership, recruitment, workload planning and continuous improvement of support operations for SaaS platforms.
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Software Support Manager - Lead, Optimize & Deliver SaaS employer: PEN Group
PEN Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in the vibrant London Harbour Exchange, employees benefit from generous annual leave, comprehensive health support services, and numerous career development opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
