Receptionist – Head Office in Slough

Location: Planet Education Network (PEN) – Head Office

Salary: £28,000 per annum (pro-rata)

Employment Type: Part Time - On-Site (Saturday – Sunday: 8:30am – 4:30pm and Monday – Tuesday: 5:00pm – 9:00pm)

About Planet Education Network (PEN)

Planet Education Network (PEN) is a dynamic and growing organisation dedicated to supporting the delivery of high-quality education. Our Head Office serves as the operational hub for internal teams, external stakeholders, and student-facing services. We are committed to maintaining a professional, welcoming environment that reflects our values of integrity, service, and excellence.

Role Overview

We are looking for a professional, organised, and approachable Receptionist to join our Head Office team. As the first point of contact for visitors, staff, and students, the Receptionist plays a key role in ensuring a smooth and efficient front-of-house operation. This position also involves light administrative duties, meeting room coordination, stock control, and general support to senior management.

Key Responsibilities

• Reception & Visitor Management
  • Greet all visitors, students, and staff in a courteous and professional manner.
  • Manage incoming calls and emails, redirect queries as appropriate.
  • Maintain a clean, organised, and welcoming reception area.
  • Issue visitor passes and monitor access in line with security protocols.
• Student Direction & Access
  • Provide students with clear directions to their assigned university floor or department.
  • Offer general guidance on finding the correct office, classroom, or course-related area.
  • Ensure students sign in where required and have appropriate access.
• Meeting Room & Office Coordination
  • Manage bookings and setup of meeting rooms.
  • Ensure rooms are clean, well-equipped, and ready for use.
  • Assist with meeting logistics including refreshments and materials when needed.
• Support to Senior Management
  • Provide basic administrative support including document handling, scheduling assistance, and internal coordination.
  • Maintain professionalism and discretion when handling sensitive information.
• Stock & Supplies Management
  • Monitor stock levels of office supplies, stationery, and refreshments.
  • Keep accurate inventory records and manage replenishments efficiently.
• General Administrative Support
  • Perform routine administrative duties such as photocopying, scanning, filing, and data entry.
  • Support internal communications and assist with organising office events or staff meetings.
  • Coordinate courier services and incoming/outgoing mail.
• Health, Safety & Office Compliance
  • Ensure compliance with health and safety procedures in reception and shared spaces.
  • Report any facilities issues or safety concerns to the appropriate department.
  • Support emergency and evacuation protocols when necessary.

Candidate Requirements

Essential

• Previous experience in a receptionist minimum 1 year, administrative, or customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a professional and friendly approach.
• Highly organised with good time management and attention to detail.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Ability to handle multiple tasks efficiently in a fast-paced office environment.
• Professional appearance and attitude.

Desirable

• Experience in an educational or corporate setting.
• Familiarity with basic front-desk systems and visitor protocols.

What We Offer

• A professional and supportive working environment.
• A key role within a respected and growing organisation.
• Opportunities for growth and development.
• Benefits include annual leave (7.2 weeks), workplace pension scheme, company sick policy, statutory maternity/paternity pays, career development opportunities, training and self-development opportunities, gym membership discounts, retail discount schemes, cinema discounts, grocery discounts, cycle to work, investing and savings opportunities, financial wellbeing – personal debt advice, and financial wellbeing education.